Listening In The Workplace

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Listening is probably one of the most important interpersonal skills when it comes to effective management. To listen means to interpret and understand what the other person is communicating. It’s one thing to hear words that someone is saying and an entirely different thing to actively listen. In addition to what is processed through your ears there are other aspects of listening that should be acknowledged. Understanding cues that are not audible is one way to read into what a person is saying. This includes body motions that may signal a person’s level of comfort, or eye-contact that could potentially relay a message of honesty and sincerity. Other non verbal cues might include gesturing and facial expressions that could lead the listener to further understand the authenticity of what is being said. Because listening is 45% of how we spend our communication time, the remainder being talking, ( Adler, R., Rosenfeld, L. and Proctor, R. (2001) it seems reasonable that in a business situation this skill could make or break a manager’s effectiveness. I found useful information at; www.bizmove.com

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And if some have ever managed a business you understand the need to and the skills required to conduct a productive Interview. Interviewing skills according to Forbes contributor Shel Israel, are critical to hiring good employees, and claims that a good interview starts slow, puts the applicant at ease and ‘humanizes the interaction’ before asking more definitive questions. Personalizing questions and leaving questions open ended also allows the interviewed an opportunity to offer information that might not be asked of them. Achieving a relaxed, candid response to the questions will give the interviewer a feel for the person and more comprehensive insight into the applicant, and consequently a better employee. Tips for conducting interviews can been found

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