Listening And Interpersonal Skills

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Listening is probably one of the most important interpersonal skills when it comes to effective management. To listen means to interpret and understand what the other person is communicating. It’s one thing to hear words that someone is saying and an entirely different thing to actively listen. In addition to what is processed through your ears there are other aspects of listening that should be acknowledged. Understanding cues that are not audible is one way to read into what a person is saying. This includes body motions that may signal a person’s level of comfort, or eye-contact that could potentially relay a message of honesty and sincerity. Other non verbal cues might include gesturing and facial expressions that could lead the listener …show more content…
With a display of assertiveness comes self confidence and the ability to support values, ideas and a staff when called for. Leadership in business requires assertiveness whether a manager is delegating or standing up for themselves and others. More information at; www.skillsyouneed.com
Negotiation skills in business may be as crucial to success as a winning product.
This skill, whether used to get the best deal for ones self or as it is defined by Webster; “A discussion aimed at reaching an agreement” is what would seem to make or break any business. In the real estate business negotiations are held primarily for personal gain, meaning one party will negotiate the price to suit their own needs, whereas in say a business merger, negotiation is used as a tool to reach a fair and agreeable
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Without receiving feedback it would remain a mystery whether your product or service has room for improvement or change and could potentially remain static. Consumer feedback is an important resource to any manufacturer. The ability or skill for giving feedback is also important in management. Feedback is a form of constructive criticism or praise, which I think is a large part of leadership, in business and otherwise.

Anyone in the workforce has no doubt experienced being interviewed. And if some have ever managed a business you understand the need to and the skills required to conduct a productive Interview. Interviewing skills according to Forbes contributor Shel Israel, are critical to hiring good employees, and claims that a good interview starts slow, puts the applicant at ease and ‘humanizes the interaction’ before asking more definitive questions. Personalizing questions and leaving questions open ended also allows the interviewed an opportunity to offer information that might not be asked of them. Achieving a relaxed, candid response to the questions will give the interviewer a feel for the person and more comprehensive insight into the applicant, and consequently a better employee. Tips for conducting interviews can

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