Essay about Lecture Notes For Chris Cunningham Case
Handout ‘Chris Cunningham and Stover Industries’ was given out for the students to read. They were asked, “What would you do as a manager to fix the problem?”. Bontempo stressed ‘do’ rather than rephrase the problem.
The problem is a sales manager called Chris who is taking it upon himself to instruct production to fill his orders regardless of their other tasks.
A discussion followed in which students suggested various actions that a consultant might suggest the company takes:
1. Keep Chris, but constrain his undesirable activities. He has good qualities. This could be done by refusing him new clients, giving him a performance review, making public high level disapproval of …show more content…
Another set of actions was proposed by the students:
1. Bring in ‘just-in-time’ so that production will be flexible enough to meet Chris’s needs. Change organisation to support Chris-type salespeople.
2. Rank customers by profit they bring and prioritize production accordingly.
Therefore, 2 main options: