Knowledge Management Process Case Study

Improved Essays
2.2.4 Knowledge Management Processes

Sveiby (1997) indicated that KM processes assist an organization in acquiring, storing, and utilizing knowledge to support problem solving, dynamic learning, strategic planning, and decision-making .Studies suggest that it is vital for an organization to have the ability to generate knowledge. KM processes can be divided into several components that are acquisition, conversion, application, and protection (Gold et al., 2001).

2.2.4.1Acquisition Processes

Gold, Malhotra & Segars (2001) indicated that Acquisition-oriented KM processes are those oriented toward obtaining knowledge which can be described by many other terms such as acquire, seek, generate, create, capture, and collaborate,
…show more content…
Knowledge creation and acquisition are both important sources of new knowledge for a firm. The former is concerned with the development of new organizational knowledge in the firm, including the improved use or new application of existing knowledge, while the latter represents a flow of knowledge from external stocks of knowledge into the firm (Massa & Testa 2009; Nielsen 2006). Boisot (1999) stated that the full value-creating potential of new knowledge can only be realised through knowledge capture which can include both knowledge personalisation and codification strategies (Hansen, Nohria & Tierney 1999). Gold, Malhotra and Segars (2001) mentioned that there are two concentrate aspects: benchmarking and collaboration. In particular, through benchmarking, an organization identifies outstanding practices from organizations (including itself), assesses the current state of a particular process to identify gaps and problems and then captures the knowledge for use internally (O 'Dell & Grayson 1998). Collaboration can take place at two levels within the organization: between individuals and between the organization and its network of business partners and both are potential sources of knowledge (Dinur …show more content…
Finally, knowledge should be distributed to the organizational unit where it is needed (Massa & Testa 2009; Nielsen 2006).
2.2.4.3Application Processes

Gold, Malhotra & Segars (2001) indicated that Application-oriented KM processes are those oriented toward the actual use of the knowledge making knowledge more active and relevant for the firm in creating value (Bhatt 2001). Process characteristics that have been associated with the application of knowledge within the literature include storage, retrieval, application, contribution, and sharing (Massa & Testa 2009).

Nielsen (2006) stated that application processes are related to knowledge leverage and exploitation, among which knowledge leverage entails the search for new ways to exploit the integrated knowledge-based resources of the firm in as many ways and in as many competitive arenas as possible Meanwhile, the performance of a firm is dependent on the ability to exploit its integrated knowledge resources in order to create and deliver products and services to its customers utilizing its organizational capabilities (Nielsen

Related Documents

  • Improved Essays

    Performance appraisal as an element of PM, it is also important. Appraisal is “a process that provides an analysis of a person’s overall capabilities & potential, allowing informed decisions to be made for particular purposes” (Gold 2007:284). In order to make performance management more effectively like improving motivation, managing career and setting goals, it is necessary to take some actions. From external condition, for the sake of making performance management efficiently to improve organisational performance, there is a suitable way to choose a successful firm and then learn from it. By looking at the performance management system of these successful companies, we might gain better understanding about how to make the firm be more efficiency.…

    • 785 Words
    • 4 Pages
    Improved Essays
  • Great Essays

    Wiig Km

    • 726 Words
    • 3 Pages

    Knowledge Management (KM) Cycle is known as a procedure of changing data and information into valuable knowledge inside an organization. This cycle is aimed to clarify the flow of how knowledge is caught, prepared, and allocated in an organization. Wiig KM Cycle is one of the KM Cycles. Wiig is focusing on the three major conditions that should be available for an organization in order to direct its business effectively. (Mohapatra, 2016) i)It must have a business and customers.…

    • 726 Words
    • 3 Pages
    Great Essays
  • Improved Essays

    It might be due to assist the department in acquiring, storing, and utilizing knowledge to support problem solving, for facilitating the flow of knowledge, it is vital for an organization to have the ability to generate knowledge. Moreover, the front office department moved to the full value-creating potential of new knowledge can only be realized through KMP. Application process plays the positive role for the probability and success of front office innovations and performance (Huergo…

    • 1177 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    via reports and databases. Tacit and codified knowledge are two sides to the same coin, in the sense that youneed one to use the other. This distinction is important in defining the KM toolkits which helpmanage knowledge resources. According to Sivasubramanian, et al (2015:69),tacit knowledge represents internalized knowledge that anindividual…

    • 1030 Words
    • 5 Pages
    Improved Essays
  • Great Essays

    This system of associated measures has the potential to identify the cause-effect linkages that describe the way operations are related to the organization's strategy. The aim is to provide a rational framework to formulate and implement strategies. SPMS has two specific components. First, information that generated provides an understanding of cause-effect linkages between operations and strategy and goals, and various aspects of the value chain including suppliers and customers. Second, it concerns provision of measures in the areas of financial, customers, business processes and long-term innovation.…

    • 3206 Words
    • 13 Pages
    Great Essays
  • Decent Essays

    • Decision model developed by Raisinghani and Meade link the knowledge creation, knowledge storage/retrieval, knowledge transfer, and knowledge application to the cost, time, flexibility, and quality as the performance criteria. It helps determine which is the most beneficial process in the development of an Agile Supply Chain. WHAT IS KNOWLEDGE…

    • 897 Words
    • 4 Pages
    Decent Essays
  • Great Essays

    Knowledge Audit Analysis

    • 2072 Words
    • 9 Pages

    Organisations need to acknowledge the importance of knowledge present in the organisation and utilize the knowledge through suitable knowledge management strategies and align the knowledge strategy with the business strategy. In order to a sustainable competitive advantage, organisations need to develop new knowledge by using creative and innovative methods and build new capabilities (Suresh, 2003:6). 2. Objectives of assignment The objectives of this assignment is to state what the rationale is for developing knowledge management strategies in organisations. Another objective would be to describe the information and knowledge audit by looking at various ways of conducing investigations of what is currently happening in your organisation.…

    • 2072 Words
    • 9 Pages
    Great Essays
  • Superior Essays

    Organizational Culture

    • 1114 Words
    • 5 Pages

    Given the importance of OL for enhancing technical innovation in the firms, a number of studies have tried to identify their main determinants. Among these, the literature highlights the role of information technologies, firm strategy, organizational design and, more recently, human resources management and organizational culture (Senge, 1990; McGillet al., 1992; Harvey and Denton, 1999; Alavi and Leinder, 2001), since human beings are the main element in knowledge creation (Lang, 2001). Regarding organizational culture, a number of studies suggest that it plays a key role in the organizational learning process (De Long and Fahey, 2000; Argote et al., 2003, Castro et al,2013l). Organizational culture can be defined as the values, beliefs and…

    • 1114 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    the first leadership imperative is agility which is defined as the ability to nimbly operates current business while simultaneously preparing for changing or new conditions. Agile leaders recognize the value of collaboration with employees who are willing to contribute energy and new ideas. Agile leader will formulate a new vision of their organization’s future and with teamwork make the transformation possible. (Kaufman, Grube, & York, 2013, p. 1) The second leadership imperative relates to the increasingly extreme contexts in which leaders and their stakeholders will have to operate as a result of the explosive nonlinear growth of future challenges. Leaders across the sector and industries around the globe face increasingly adaptive technical challenges.…

    • 1191 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Cio's Case Study

    • 829 Words
    • 4 Pages

    CIO’s will involve with an enterprise as a unified Business Leaders, to structure advanced business control and cultural alterations simultaneously. IT Organization is rapidly becoming expeditiously becoming archaic, and the cultural role of the CIO is rapidly immaterial. As technologies change every organizational process, they also provide us the capacity to develop advanced products and services that were not possible to build just a few years ago. Accordingly, the CIO’s role must transform from assuring and contending to grasping and approaching new ingenious…

    • 829 Words
    • 4 Pages
    Improved Essays

Related Topics