Importance Of Security In Hotel

Of all the specialized security functions, perhaps the most difficult to carry out, is that of Hotel Security. The complex organization of a modern hotel, clubbed together with the necessarily ever-changing population–mix, means that ensuring the safety of the guests/staff and the protection of the contents & fabric of the building, is one of the most demanding in the security industry”
Hotels are high-risk organizations, whose staff, contents, buildings and ever-changing population / nationalities of guests, require round-the-clock protection. Higher the star-rating awarded, higher is the status of the guests booking into the hotel. The quality of security and the professionalism of the security staff is a big contribution to a hotel’s reputation. …show more content…
While other security officers are generally providing a service to one client, in reality the hotel security officer is providing a service, to many clients. This service is provided to the hotel guests, the client and the employees, all combined. To add to the burden of his/her normal day to day operations, the hotel security officer must be very guest oriented. That does not come easy.
The ever-increasing vandalism, the growing global threat of terrorism and the uncertainty about the next strike, has put a tremendous pressure on hoteliers worldwide and the security team is not exempt from this pressure. For the security staff to excel in any hotel, they must combine their skills as a security officer with the mentality of a hotelier. The security officer who has never studied Hotel Management is all of a sudden expected to know all about hotels and to become a “hotelier”
Today, and more than ever, Hotels expect their security personnel to be superhuman and are very demanding of their security team. In most cases when a hotel employee makes a mistake and in many cases, it could lead to a major financial loss, but not so if the security officer makes a mistake. If worst comes to worst, the security officer’s mistake could lead to loss of life and there is no price that can be placed on …show more content…
Employees are generally termed as Internal Guests and all other persons entering the hotel are termed as External Guests. External Guests can be subdivided into In House Guests for those persons who have taken up rooms in the hotel or Visitors for those persons who are visiting the hotel for any number of reasons such as to use the restaurants, conferences, or are just simply visiting a person that is in the hotel.
Irrespective of the category, at some stage or other, some of these guests will become Undesirables!!! How the hotel security officer handles the situation will determine whether or not the outcome is to his/her disadvantage or advantage.
The hotel security officer will be requested to handle many issues and, believe it or not, no two issues will be identical. The security officer’s best form of defense in handling these situations is to be very learned in the both the hotel’s Policies and Procedures (P & P’s) and Rules and Regulations (R & R’s) and we are not talking about a Job Description here. If the hotel security officer is not well conversant in the hotel’s P & P’s and R & R’s he/she can only expect that any type of task, that he/she endeavors in, will simply backfire in their face.
The very first task that the hotel security officer must conquer is to be very learned in the hotel’s R & R’s and P & P’s. Once this is done he/she is somewhat ready for the Internal