Importance Of Information Technology And Patient Satisfaction

Brilliant Essays
Register to read the introduction… According to Roberts and Philp (1996) patient satisfaction is one of the three most important measures when it comes to health care service. Information Technology (IT) can help monitor and improve patient satisfaction. Sabada, Singh and Munchus (2001) believe that information parameters can be imputed into the health information system being used by the HSO in order to enhance patient satisfaction. One example that Sabada, Singh and Munchus use in their research is the use of Telemedicine. One of the patients concerns is not having the same doctor during a patient stay in a hospital. Telemedicine is used to close the gap created by doctors when they are stretched too thin. Although it may be pricy for these HSO’s to create a more IT friendly work environment for their staff, it will help them in the long run, creating better patient satisfaction scores and make staff more efficient. Information Technology will play a key role in improving quality of …show more content…
Powers and Jack (2008) define volume flexible strategies as a way to improve patient satisfaction and organizational performance while dealing with fluctuating patterns in health care. “Health care organizations face changing demand patters as well as cost pressures that increase the need to understand the processes and performance outcomes related to managing volume uncertainty” (Powers and Jack, 2008). Depending on how healthcare administrators effectively manage the volume uncertainty, can or cannot create enhanced patient satisfaction. Powers and Jack’s findings concluded that there is a relationship between volume flexible strategies, volume flexible capability, patient satisfaction, and organizational performance. In order to increase patient satisfaction, the healthcare administrator must properly manage the strategies and capability of volume …show more content…
(2003). Patient care teams and customer satisfaction: the role of team cohesion, Journal of Services Marketing, 17 (7), pp. 666-684.
Grol, R. (2001). Improving the quality of medical care: building bridges among professional pride, payer profit and patient satisfaction, Journal of the American Medical Association, Vol 286, pp. 2578-85.
Hasin, M.A.A., Seeluangsawat, R. Shareef, M.A. (2001). Statistical measures of customer satisfaction for health care quality assurance: a case study, International Journal of Health Care Quality Assurance, 14 (1), pp. 6-13.
Lesley, M.L., Oermann, M.H., Vender Wal, J.S. (2004) A nursing interaction approach to consumer internet training on quality health care, Health Education, Vol 104 (1) pp. 25-32.
Powers, T.L., Jack, E.P., (2008). Using volume flexible strategies to improve customer satisfaction and performance in health care services, Journal of Services Marketing, 22 (3), pp. 188-197.
Roberts, H. and Philp, I. (1996), Prioritizing performance measures for geriatric medical services: what do the purchasers and providers think?, Aging and Age, Vol. 25 No 4, pp.

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