Importance Of Information Technology And Patient Satisfaction
Powers and Jack (2008) define volume flexible strategies as a way to improve patient satisfaction and organizational performance while dealing with fluctuating patterns in health care. “Health care organizations face changing demand patters as well as cost pressures that increase the need to understand the processes and performance outcomes related to managing volume uncertainty” (Powers and Jack, 2008). Depending on how healthcare administrators effectively manage the volume uncertainty, can or cannot create enhanced patient satisfaction. Powers and Jack’s findings concluded that there is a relationship between volume flexible strategies, volume flexible capability, patient satisfaction, and organizational performance. In order to increase patient satisfaction, the healthcare administrator must properly manage the strategies and capability of volume …show more content…
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