By using empathy, I was able to identify with Mrs. Craig and understand her situation from her viewpoint. Another skill that was needed during the interview was active listening. The ability to listen carefully, ask relevant questions and retain verbally communicated information is pertinent to the interview and the assessment process. It’s how I can begin to build trust and rapport with the client. Self-awareness is another important skill to possess when interviewing client, especially older ones.…
Human Services professional Informational interview The human service professional that I chose to interview was Betsy Zimmerman. Betsy is a case manager in in Norfolk, Virginia at Counseling Center LLC. This is an agency that focuses on client-centered treatment to help individuals who are struggling with substance abuse. Betsy Zimmerman received her bachelors in sociology and criminology at Christopher Newport University and she received her master’s in counseling education from Georgia Southern University.…
Chapter 1 was an introduction to the human services profession. It’s purpose, preparation, practice, and theoretical orientations. Included in this chapter are critical thinking questions to answer, as well as a practice quiz. Chapter 1 The bookends project and human services program introduction and overview, pages 9 - 13.…
A human service professional play a significant part in the helping process in today’s culture by working with various specialists to help assist individuals, communities, and groups. Human service professional’s intentions are to help improve the quality of their client’s lives. All human professionals perform the same tasks in their profession by identifying the problem for the client’s needs, creating a plan to overcome obstacles, and putting the plan into action. While making these plans the human service professional should keep in consideration the code of ethics.…
Customer Service is one of the most important aspects of a Medical Assistants job. Being a Medical Assistant you are faced with people who are most likely uncomfortable and in pain on a day at day basis. Therefore making them feel welcome can go a long way when it comes to the impression you make on the patient. Having patience is one important skill the Medical Assistant must master before dealing with and individuals who are most like frustrated and confused. Being patient helps better understand their problems and needs.…
By breaking down the word industry culture, one would have industry is “a group of business that provide a particular product or service” (Merriam-Webster, n.d) and then culture is “a way of thinking, behavior, or working that exist in a place or organization” (Merriam-Webster, n.d.). Putting those two meaning together you will get industry culture which is a group of individuals that think, behave or work in an organization. In the human service field their culture in a service culture whom are there to help others and service others. For example, with in human service there are subcategories of specialist such as probation officers, drug and alcohol counselors, youth workers, outreach worker, child abuse workers / counselors, and marriage…
The role of the human service professional is to assist clients with bringing about change in their lives, helping them to meeting certain goals, and overcome obstacles. According the National Organization for Human Services website, “The primary purpose of the human services professional is to assist individual and communities to function as effectively as possible in the major domains of living” (2015, para. 11). This can be one of the most rewarding, yet challenging professions. Appropriate professional image plays a vital role in the helping relationship. Presenting a professional appearance will help to project a sense of professionalism to clients and better distinguish the helping relationship from just another friendship.…
Currently, the initial visit would involve the social worker ascertaining five principles of capacity of the older person included in the Mental Capacity Act (2005), unless ‘it is established he lacks capacity’ (Mental Capacity Act 2005 c9 p1 s1 (2)). This is in conjunction with the Care Act (2014), which states that support would be via ‘any person whom the adult asks the authority to involve or, where the adult lacks capacity to ask the authority to do that, any person who appears to the authority to be interested in the adult’s welfare’ (Care Act 2014: c23 p1 s9 (5)). Therefore, unless other provisions have been made, the responsibility may be given to partners or families regarding care needs. However, research suggests that the…
I wish I used less fillers and mazes and was more precise. Sometimes, I would use too much selective attention, for example I focused so much on the interviewee’s family relationships and reciprocal treatment, that I forgot to ask about her resentment for putting others first. I also could have questioned her coping skills regarding her family’s laxity. Whereas in interview one, I believe my strengths included providing great minimal encouragers, nodding my head, counselor congruence, and showing greater interest.…
Sometimes, there are obstacles that are faced in the human service model, these include clients and helpers viewing problems differently and not agreeing on what is versus what is not a problem. Also, some clients are not open to new ideas as a prior…
What are the barriers to receiving services and how might a human service professional counter them? There can be many different barriers to receiving services such as the clients view of their situation, embarrassment, reluctance to admit they have a problem, cultural differences, and client’s perception of helpers are some of the barriers that prevent people from seeking help. As human service professionals, we can counter some of these barriers by communicating with clients and building positive relationships, so we can understand the needs of our clients and adequately help them. In terms of cultural differences we should educate ourselves on the different cultural values of the clients we will be working with.…
One the most significant things that I learned in introduction to human services this semester was that everyone experiences situations differently, what might be something unimportant and minor to you might be a trigger for someone else. You should always be mindful of others, I think us as human beings we tend to be a bit selfish and like to think that the world revolves around us. Which, is ridiculous because the world has 7.3 billion people and counting, and what makes me more significant than all those other people? Sometimes I’ll go out to the store in a hurry and I’ll get a line with a cashier that is being extremely slow, and I get upset and start thinking of some nasty things about the cashier, without ever taking into consideration what that person might be going through.…
Already discussed were the positive and negative impact on service delivery for the values of honoring cultural diversity, advocating for social justice and acting with honesty. The other values to take into consideration which will impact service delivery are respecting the dignity and welfare of all people, promoting self-determination and acting with integrity, genuineness and objectivity. When the client comes to an agency for help they have an expectation of being respected in all areas. Treating the individual with respect in dignity and respecting the welfare of all people creates an open minded environment. When the open minded environment is in place the client is able to receive the services they need to be successful.…
A weakness in my opinion was my ability to articulate myself. My verbal skills demonstrated confidence and active listening was used to successfully conduct the interview. I allowed the client to express herself throughout the whole session and displayed great use of minimal encounters, but encouraged where appropriate.…
1. Point out which changes are occurring in the business that affect HRM. The external factors due to change in the company revenue which will increase in the next three years due to the up economy affect, with this happening the company will be extremely busy. The company has a total of ten employees that handles the HR functions, in three years five of them will be retiring, leaving only five that are of diverse ages to handle major changes.…