Alongside the issue of targets there was a feeling that managers were expected to display greater understanding of people’s strong area, weak area and capability when assigning them to sales jobs. More generally there needed to be greater line management support for coaching and developing staff across the organization. As the organization had grown, so had the number of managers; but what was lacking was formal training on leadership. It was felt that too much was taken for granted in relation to management background and experience. The organization needed to look at what …show more content…
Engaging with the desire to improve workforce morale, the organization has emphasized team building activities. For example, extending a ‘fun budget’ across departments to reward performance. ‘Good news’ meetings now take place on Fridays. Senior management suggested that they lead the meetings, providing refreshments, and that the workforce should stop work at 4pm on Fridays in order to attend. The meetings provide an opportunity for colleague and customer feedback on staff whose performance was deserving of recognition. Rewards range from meals out to weekend breaks. There is also a greater focus on employee health and well-being in the company benefits package. For example, a health coach comes in to advise on diet and to run weekly fitness training