The Pros And Cons Of Staff Meetings

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The tensions appeared to be within departments also from top to down. For example, there was a concern that manager put unnecessary pressure on employees to hit targets. Staff felt that managers should be able to recognize individual staff experiences, strength and needs, rather than having a “one size fits all” approach to respond to issues. Staff want their manager to recognize their strength and weaknesses and then allot work accordingly. They also wanted their manager to respect them and appreciate them when they hit the target.

Alongside the issue of targets there was a feeling that managers were expected to display greater understanding of people’s strong area, weak area and capability when assigning them to sales jobs. More generally there needed to be greater line management support for coaching and developing staff across the organization. As the organization had grown, so had the number of managers; but what was lacking was formal training on leadership. It was felt that too much was taken for granted in relation to management background and experience. The organization needed to look at what
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Engaging with the desire to improve workforce morale, the organization has emphasized team building activities. For example, extending a ‘fun budget’ across departments to reward performance. ‘Good news’ meetings now take place on Fridays. Senior management suggested that they lead the meetings, providing refreshments, and that the workforce should stop work at 4pm on Fridays in order to attend. The meetings provide an opportunity for colleague and customer feedback on staff whose performance was deserving of recognition. Rewards range from meals out to weekend breaks. There is also a greater focus on employee health and well-being in the company benefits package. For example, a health coach comes in to advise on diet and to run weekly fitness training

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