Harrods: Developing Retail Careers
Harrods of London is considered a British institution. This luxury brand is highly respected and recognized all over the world (“Harrods: Developing a career path in retail”, n.d.). Harrods built its reputation over one hundred and sixty years; employs approximately 5,000 employees (from 86 different nationalities) servicing up to 100,000 customers a day at peak times (“Harrods: Developing a career path in retail”, n.d.).
This case study demonstrates the integral role of Harrods’ employees with its values and brand (e.g. British, Luxury, Innovation, Sensation, Service) (“Harrods: Developing a career path in retail”, n.d.). Hence, Harrods was faced with the challenge of attracting and retaining employees …show more content…
Since quality and customer service are crucial to the brand, Harrods employees are well-compensated and provided with career opportunities (“Harrods: Developing a career path in retail”, n.d.). In addition, to paying employees a competitive salary, Harrods has a policy to promote within through career paths and succession planning. It also provides employees with an enhanced benefits package; work-life balance schedule; rewards and incentives, all of which makes Harrods a “great place to work” (“Harrods: Developing a career path in retail”, n.d., …show more content…
Because Harrods hires employees from different nationalities with various levels of qualifications and education (“Harrods: Developing a career path in retail”, n.d.). The Harrods organization provides comprehensive learning and development opportunities to meet the needs of all employees, including creating a pipeline of potential managers (“Harrods: Developing a career path in retail”, n.d.). From this internal pipeline, Harrods can develop effective managers to maintain its values, reputation, and business performance (“Harrods: Developing a career path in retail”,
Harrods of London is considered a British institution. This luxury brand is highly respected and recognized all over the world (“Harrods: Developing a career path in retail”, n.d.). Harrods built its reputation over one hundred and sixty years; employs approximately 5,000 employees (from 86 different nationalities) servicing up to 100,000 customers a day at peak times (“Harrods: Developing a career path in retail”, n.d.).
This case study demonstrates the integral role of Harrods’ employees with its values and brand (e.g. British, Luxury, Innovation, Sensation, Service) (“Harrods: Developing a career path in retail”, n.d.). Hence, Harrods was faced with the challenge of attracting and retaining employees …show more content…
Since quality and customer service are crucial to the brand, Harrods employees are well-compensated and provided with career opportunities (“Harrods: Developing a career path in retail”, n.d.). In addition, to paying employees a competitive salary, Harrods has a policy to promote within through career paths and succession planning. It also provides employees with an enhanced benefits package; work-life balance schedule; rewards and incentives, all of which makes Harrods a “great place to work” (“Harrods: Developing a career path in retail”, n.d., …show more content…
Because Harrods hires employees from different nationalities with various levels of qualifications and education (“Harrods: Developing a career path in retail”, n.d.). The Harrods organization provides comprehensive learning and development opportunities to meet the needs of all employees, including creating a pipeline of potential managers (“Harrods: Developing a career path in retail”, n.d.). From this internal pipeline, Harrods can develop effective managers to maintain its values, reputation, and business performance (“Harrods: Developing a career path in retail”,