FSA Report: Oasis In Newark, California

Amazing Essays
Introduction:
The place where I chose to do my FSA Report is called Oasis, located in Newark, California. This site has different departments: Express(Restaurant), Kids play area, Banquet facility and Fitness center. Oasis Kids is a family-oriented place, where friends and families bring their children to this great indoor facility to play indoor games. This is a family-owned business and the departments are handled by various managers. The place offers great indoor activities for both adults and children. Overall, this place is perfect for the families that have kids, because it provides lots of amenities for the kids. Oasis Express offers the service of Indian food that differs from region to region such as South Indian, North Indian, Gujarati,
…show more content…
The facility is separated into four different categories: Oasis Express, Oasis Kids, Oasis Fitness, Oasis Party Palace. The facility is more than 34,000 square feet long and has most of the amenities that customers are looking for when it comes to booking a party rooms or hall for a birthday party. The operation of the facilities varies in the weekdays and the weekend. The operation hours of the Oasis Fitness is from Monday-Sunday, from 4 am to 11 PM. As for the operation in Oasis Fitness, it offers more than 25 classes in a week. Ladies are noted to be fond of attending these classes, while the men are busy lifting weights. There are three shifts that employees are scheduled for: morning, afternoon and closing Shifts. It is a mandatory task of all the employees to take note of cash and note it down into register at the beginning of shift. The morning shift’s employee’s responsibility is to open the fitness center and maintain the gym and call potential customers for advertisements about the gym. The afternoon shifts consist of maintaining the gym and finishing up the billings. The most important task that employees have in the afternoon shifts is to sign-up new customers of the fitness center, and show them around the facility. This also includes how it operates, and where all the equipment is located and terms of using the equipment. Closing shifts are crucial as …show more content…
Transitioning to a new owner was the most difficult time. Under the old ownership, the business grew a lot; many customers came from different states of the country to dine at the restaurant. The profits of the store were very high in over ten years of business. However, when the new ownership took over the place, it was tough to maintain the same place as before. We lost many our regular customers that used to come in every week to eat the food. Overall, the food quality changed drastically, and none of the customers wanted to eat there. The management did not know how to operate a business. There was no manager, so most of the employees did their work, which led to negativity in a working environment. We faced many issues with our operation management issue in handling business. The owner did not know how the restaurant operated in the store from booking the parties, handling the Fitness Center. The operation of the facility was not-efficient, the food order process took too long to be delivered to the customer. When a customer would place an order at the restaurant or over the phone, the order would not be ready. Because of this, many of the customers complained and wanted to receive their refund back. Also, the restaurant was going under construction for the wedding hall, because of this many

Related Documents

  • Decent Essays

    As restaurant expanded owners became busy and they couldn’t kept their connection with employees same as before. This situation led employees to feel unimportant within their organization. As Talon became successful he didn’t bother to employ any step to keep his employee motivated. This ignorance of his is also an indicator that he is loosing motivation for keeping their restaurant employee friendly. This collective loss of motivation among owners and employee led to increased customer dissatisfactions and decrease in revenue.…

    • 722 Words
    • 3 Pages
    Decent Essays
  • Decent Essays

    I can still feel my feet burning as I was standing and working on them for hours on end with no break, managing multiple tasks. One man in particular will always be stuck in my mind, and how he treated me after he like many others lost all patience. I called the next customers to my register if they were ready to order. He spat out his regular order like he says it every day. I always felt bad when a customer was in the midst of ordering a meal where I knew the products had run out.…

    • 1388 Words
    • 6 Pages
    Decent Essays
  • Decent Essays

    The restaurant has had a high turnover rate due to firing and quitting of employees who have felt mistreated by the owner. In many cases the amount of work they put in does not seem to match up with what they get out of the work, especially when family members of the owner are given special treatment despite ability, and this leads to a perception of unfairness and some hostility among workers. In the case of my friend, she seems to be highly unsatisfied in the work for several reasons but she still continues to work there, which illustrates the complex factors and reasoning that go into the decision to remain. Although she is often overworked, unfairly compensated, and has a strained relationship with the owner and some coworkers, she still chooses to continue working there. One of her reasons for staying is that she is graduating this semester and preparing for grad school, so she needs all the money she can get.…

    • 1289 Words
    • 6 Pages
    Decent Essays
  • Decent Essays

    Ray Johnson Professor Brian Campbell English Composition I 24 February 2013 My Favorite Place: Home My home is a place where one would expect such pleasure and enjoyment. This could be experienced as one would enter the front door of the home. As one enters, you would start to hear the sound of Disney XD shows such as Good Luck Charley or Ant Farm. Every television in the home will be turned up extremely loud with some type of kid show. It is then that one will understand and know, my home is occupied by children who may be under the age of 15.…

    • 730 Words
    • 3 Pages
    Decent Essays
  • Decent Essays

    The fitness coach will initially personalize a fitness agenda for each student with the provided equipment in the gymnasium. The physical education staff will be hired to insure the agenda is being properly cared out and to monitor the child’s monthly progress. A registered nurse will attend the after-school fitness program once a month to collaborate with the physical education staff. Every first Friday in the month, the physical education staff will track each child’s success rate and turn a designated checklist form into the registered nurse. The registered nurse will be responsible for relaying the information indicated on the checklist to our consulting physician and fitness coach to determine if any changes need to be implemented.…

    • 1089 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    My work background might not be as extensive as my other college students in their senior year, but it shows that I am dedicated to the places where I am employed. I currently work at the Springhill Suites Denver Downtown in the Food and Beverage Department working in banquets and also at the hotel-run restaurant, Degree Metropolitan Food and Grill and have been there since August. Before that I was an intern there for the spring semester (2015) where I rotated through all the departments and helped plan the Art Night under the guidance of the Sales Team. I have also worked as a Cart Attendant at Target for 3 ½ years where I pushed the carts, helped with cashiering as needed, and was always available to help other departments once I finished…

    • 1037 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    Big rooms of games and activities where the children will be able to pass the day accompanied from qualified monitors. While, his parents will be able to relax in any of the zones of the hotel enabled for them or walking along the city or enjoying the…

    • 1087 Words
    • 5 Pages
    Decent Essays
  • Decent Essays

    It encompasses the Great Room in rich sound. The motorized shades are very handy, making this an additional plus for a handicapped resident. These shades are located in the master bedroom and dining room. There are also tinted windows, custom landscaping and up lighting that shows off the carefully planned outdoor areas. The property also has a central vacuum system, electrical floor outlets in the great room (3) to accommodate all your electronics, and so much more.…

    • 795 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    Fixing the Ordering and Pick-Up Issues Introduction: As you know, we are having a problem with our customers not knowing where to order and pick-up their food. They are spending more time trying to save their spots in line than they are trying to figure out what to order. This is causing the environment to be very stressful, and we are losing customers, money, and reputation as a result. Investigation and Evaluation: I asked a variety of customers and employees what we needed to improve on as a company. One of the main responses was that none of the customers knew where to order and pick-up their food.…

    • 853 Words
    • 4 Pages
    Decent Essays
  • Decent Essays

    "You can't give a chef a stack of paper reports because they have no place to put them. There aren't filing cabinets in restaurant kitchens!" Because chefs, restaurant managers, front desk supervisors and other members of the resort's operations team don't work in traditional offices, they would frequently misplace the weekly financials. Not only that, but conversations with managers revealed that even when they did manage to hold on to the reports, they rarely understood them. With the decision made to automate the performance reporting process, Hall and his team of financial professionals began by conducting one-on-one meetings with all 80 resort managers to amount of time for such little money?…

    • 1829 Words
    • 8 Pages
    Decent Essays