Est1 Task 310.2.1-05 Essay

997 Words Jan 10th, 2013 4 Pages

In evaluating Company Q for social responsibility, I have found that the company has not made a commitment to being completely socially responsible. The definition of Corporate Social Responsibility according to Lord Holme and Richard Watts (2000), “is the continuing commitment by business to behave ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local community and society at large”. The company has made some attempts at social responsible behavior by listening to a portion of their customers supplying them with health-conscience and organic products; however, this concession came after years of request from their customers and the
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These customer attitudes can be past along not only to the impacted community but through racial, cultural and generational lines. This could blossom and create an image problem for the company. Instead the stores need to be reopened with the ethics program operational, new security measures and trained staff that meets the needs of the area. Company Q needs to be involved with community programs such as a neighborhood crime watch which will strengthen ties with the community as well as help with further securing their stores in the area.

The second issue to address is the decision not to donate day-old products for area's food banks and opting to throw the food away instead. With the new ethics program in placed, upper management down to the entry-level employees understanding consequences and what constitute theft and fraud and a well thought out process to donate day old products should help reduce the exposure of possible fraud and theft. Throwing food away that can be donated citing possible employee theft sends a negative message to their employees and the community. Allowing food to be donated will restore the trust and faith throughout the company employees. Company Q needs to improve their own corporate image. Donating food to an area food bank will have a positive impact on the community and show the community the new positive direction the company is going in.

The third issue that should be

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