1.1 Authorisation and purpose
This report is authorised by Dr Gregory Nash, Course Coordinator University of the Sunshine Coast, Queensland. The purpose of this report is to fulfil the report writing task for COR 109 Communication and Thought, at the University of the Sunshine Coast, Queensland, Australia.
This report is limited to the three interpersonal communication skills of listening, feedback and questioning and does not enlighten any other interpersonal communication skills. The benefits and recommendations put onward have only been related with the occupation of a business analyst.
This report focuses on the interpersonal communication skills of listening, questioning and feedback associated …show more content…
Feedback is crucial, not only for an entity, but for the overall establishment (Baker 2010). It provides productive critique, to help us develop past performance and is used to evidently demonstrate the obligatory behaviour and the corporation’s overall objectives (Baker 2010). The circular model of feedback advises that if it is used appropriately it can correct performance, apprise employees of any changes, remuneration and commend personnel and lead to improved affairs (Eunson 2014).
3.2 Application and benefits of Feedback as a Business Analyst
In the setting of a Business Analyst, if the customer’s feedback is mistreated when attending customer issues or in test stages of software solutions or business methods it will detriment the ability to either solve the issue or allow the customer to accept new systems or methods (Bouwman 2005). Feedback can also be used to discus with others solutions and seek their input before going to senior management when coming to a final solution (Overton 2007).
4.1 Explanation and Demonstration of Effective …show more content…
Questioning is an open‐ended process, used to determine issues and ideas, and consequently helps to advance our knowledge and beliefs (Ikuenobe 2001). To establish effective questioning we must be able to differentiate the different kinds of questions and the most effectual time to use them (Eunson 2014) There are many types of questions, some of these are, but not restricted to: Straightforward, open/closed, reflective, testing and objective questions (Eunson 2014).
4.2 Application and benefits of Questioning as a Business Analyst
In the setting of a Business Analyst, analytical questioning is used to discover components of a problem and its consequences on an establishment or customer to come to an enhanced understanding of how to solve an issue (Ikuenobe 2001). Questioning also may develop our ability to avoid or correct errors when trying to address a customer’s issue (Ikuenobe 2001).