Emotional intelligence is the possession of an ability one has to monitor and properly manage their emotions in an intelligent way such that they cannot take over you or even affect the process of decision making. The issue can also be expanded to mean the ability to understand others emotions that aids in knowing reasons for their behavior and ensuring effective communication with them. Examples of the concept can understand your emotions so that you might be able to manage them and become fully emotionally intelligent. Another example can be the application of rational thinking about emotions before execution of any action. An emotional
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It is essential for management due to the several disappointments available at the workplace created by employees. Employees can be disappointing, and only a leader that can control the emotions and less defensive can handle such situations to ensure effective working relationships. Also, a leader with high emotional intelligence is needed because of the ability to manage their emotions and think critically before any decision. This ability is used to understand and embrace other people’s emotions creates a stronger working relationship with others hence better working environment and increased performance. A leader that lacks emotional intelligence has a negative impact on the morale of employees hence affects staff retention. This is because an employer that does not understand or relate well with employees makes others quit or transfer, lowering productivity. Another consequence can be irrational and uncontrolled decisions made under the influence of emotions that might be critical for the business, hence might lead to a downfall or a major collapse in the business. Emotional intelligence is essential for any performance in the workplace (Goleman, 1995).
The elements of emotional intelligence that leaders must be aware of include self-awareness, motivation, self-regulation, empathy and social skills. Self-awareness deals with knowing how you feel and understanding that it can affect people around you. It can