Total quality provides tools for organizations to achieve a competitive advantage over their competition and focusing on meeting the needs of their customers. Quality improvement teams collect data to identify errors in the processes and areas that might require improvement. Any business that wants that competitive edge against the competition should be interested in total quality and continuous improvement, and health care is no exception. Health care can utilize total quality by striving for continual improvement, training, teamwork, and focus based customer service. Total quality in healthcare involves continual improvement by finding ways to work more efficiently and improve the overall services for patients. It promotes teamwork because
