The measurement of outcomes is necessary to provide data that will illustrate the effectiveness of the quality improvement project. Qualitative measures can be used to determine how well a given quality initiative is fulfilled. Data measures that use surveys are considered qualitative because they reflect an individual’s opinion (Harris, et al., 2016). In this local emergency department, Press Ganey and HCAHPS scores are used to reflect patient satisfaction with their health care. These tools can still provide data that reflect “patient-centered” quality measures. The patients’ perceptions and their positive clinical outcomes are the driving forces behind patient centered quality improvement projects. Future data regarding changes in the fall rates in this emergency department might also be considered important in the future evaluation of the intentional rounding project.
Data will also be used to measure staff satisfaction with the quality improvement project. The evaluation of staff satisfaction with the implementation of intentional rounding will provide initial insight on potential barriers to success, and can be used to exemplify the improvements that are needed to ensure a long-term sustainment of the process change. A pre and post staff survey will serve to explain potential differences in staff satisfaction …show more content…
The interventions of the implementation process are outlined (Appendices C & D). In addition, the three phases of the project have been incorporated into a timeline. During the execution of the quality improvement project, the project manager must serve as the leader, who is actively engaged throughout. It is important that the project manager works hard to keep the team focused and on task during the implementation of the action plan. The proposed timeline for this quality improvement project is provided (Appendix