1. The purpose of the research is to compare the effectiveness of the “service encounter” between the general medicine outpatient clinics and Obstetrics and Gynecology clinics. The use of the Service Encounter Evaluation Model shows that the quality of the service affects the customer’s satisfaction.
2. Because consumers of Taiwan are gaining control of decisions about their medical matters, medical institutions are competing to exceed the performance of other institutions for patients. For the medical institutions to continue successfully, the institutions must understand what affects the patient’s satisfaction and medical choices. The study focused on what customers considered about going to see a doctor and how it affects patient satisfaction. …show more content…
It is hypothesized that: The emphases on the various factors of medical service quality at different outpatient clinics will not vary, The levels of satisfaction on the various factors of medical service quality at different outpatient clinics will not vary significantly, The emphases on various factors of medical service quality at general clinics among outpatients with “different demographic variables” will not vary significantly ,The emphases on various factors of medical service quality at gynecology clinics among outpatients with “different demographic variables” will not vary significantly , The levels of satisfaction with various factors of medical service quality at general clinics among outpatients with “different demographics variables” will not vary significantly , The levels of satisfaction with various factors of medical quality at gynecology clinics among outpatients with “different demographic variables” will not vary significantly , The emphases on various factors of medical service quality are positively related to the levels of satisfaction among general medicine outpatients ,The emphases on various factors of medical service quality are positively related to the levels if satisfaction among outpatients of gynecology clinics. All of the hypothesis relate to a specific factor. The authors are examining the demographics that make up each department and identifying if general medical outpatients clinics emphases and satisfaction are the different based on variables …show more content…
The results were clear providing the various demographic characteristics that can affect a patient’s choice of medical service and satisfaction for each department with certain factors playing into part.
10. Further studies may include inpatients to make for a more comprehensive overall picture, combine medical service quality during the medical encounter with the viewpoints of hospital administrators and medical professional, continue the study by applying the “professional service encounter” to other professional services, in order to explore customer satisfaction and the reasons for repeated consumption and carried out empirical studies on outpatient customers of different types of hospitals.
11. This study was interesting because it is a field that is in high demand and the quality of the service is usually a concern to future patients. With the assumption of Obstetrics and gynecology being the most unsatisfied and emphasis of making their own decisions, the results showed both departments, general outpatient and obstetrics and gynecology, were both similarly concerned with the environment, interactions, and communication. I learned that the quality of a health facility service is compared to a hotel or even a restaurant. The subjects that were satisfied had low educational levels and the unsatisfied and more prone to making their own medical decisions had higher educational levels. The result of the study all depends on what the study is looking
2. Because consumers of Taiwan are gaining control of decisions about their medical matters, medical institutions are competing to exceed the performance of other institutions for patients. For the medical institutions to continue successfully, the institutions must understand what affects the patient’s satisfaction and medical choices. The study focused on what customers considered about going to see a doctor and how it affects patient satisfaction. …show more content…
It is hypothesized that: The emphases on the various factors of medical service quality at different outpatient clinics will not vary, The levels of satisfaction on the various factors of medical service quality at different outpatient clinics will not vary significantly, The emphases on various factors of medical service quality at general clinics among outpatients with “different demographic variables” will not vary significantly ,The emphases on various factors of medical service quality at gynecology clinics among outpatients with “different demographic variables” will not vary significantly , The levels of satisfaction with various factors of medical service quality at general clinics among outpatients with “different demographics variables” will not vary significantly , The levels of satisfaction with various factors of medical quality at gynecology clinics among outpatients with “different demographic variables” will not vary significantly , The emphases on various factors of medical service quality are positively related to the levels of satisfaction among general medicine outpatients ,The emphases on various factors of medical service quality are positively related to the levels if satisfaction among outpatients of gynecology clinics. All of the hypothesis relate to a specific factor. The authors are examining the demographics that make up each department and identifying if general medical outpatients clinics emphases and satisfaction are the different based on variables …show more content…
The results were clear providing the various demographic characteristics that can affect a patient’s choice of medical service and satisfaction for each department with certain factors playing into part.
10. Further studies may include inpatients to make for a more comprehensive overall picture, combine medical service quality during the medical encounter with the viewpoints of hospital administrators and medical professional, continue the study by applying the “professional service encounter” to other professional services, in order to explore customer satisfaction and the reasons for repeated consumption and carried out empirical studies on outpatient customers of different types of hospitals.
11. This study was interesting because it is a field that is in high demand and the quality of the service is usually a concern to future patients. With the assumption of Obstetrics and gynecology being the most unsatisfied and emphasis of making their own decisions, the results showed both departments, general outpatient and obstetrics and gynecology, were both similarly concerned with the environment, interactions, and communication. I learned that the quality of a health facility service is compared to a hotel or even a restaurant. The subjects that were satisfied had low educational levels and the unsatisfied and more prone to making their own medical decisions had higher educational levels. The result of the study all depends on what the study is looking