Communication in Health and Social Care Essay

6731 Words Aug 9th, 2013 27 Pages
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Unit outline

Communication in health and social care

Care workers require effective communication skills in order to work with the diverse range of people they meet in health and social care settings. This unit will introduce you to: different forms of communication factors that affect communication in care settings ways of overcoming barriers to effective communication. You will have the opportunity to observe and discuss the communication skills of others and to practise and refine your own communication skills.

Learning outcomes

1 Know different forms of communication. 2 Understand barriers to effective communication. 3 Be able to communicate effectively.

Grading guide
To achieve a pass, you must show you can:
P1
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3. Describe how a cycle of communication occurs in this example.

Forms of communication
Care workers use different forms of communication during their working day (or night). These include the verbal communication skills of talking and listening, and various forms of non-verbal communication, such as touch, eye contact and facial expression. A care worker has to use both of these forms of communication when they: give or receive information about the care that is being provided for an individual provide emotional support to a individual or member of their family carry out an assessment of an individual’s care needs.

Verbal communication
Verbal communication occurs when one person speaks and another person listens. Care workers need a range of verbal communication skills to: respond to questions find out about an individual’s problems or needs contribute to team meetings break bad news provide support to others deal with problems and complaints. The communication cycle demonstrates that effective verbal communication is a two-way process – speaking and listening must occur. Listening is much harder than speaking and there is more to this skill than just waiting for the other person to stop talking.

Over to you!
Are you a good listener? Think about what you do when you really listen to another person. Try to identify the skills and qualities needed for effective listening.

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1.1 Forms

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