Communcation In The Hilton Hotel Group

1613 Words 7 Pages
Critically evaluate a hospitality organisation from a communications perspective and present the assignment in a short formal business report format

Course code: DT408
Module code: TFCM1005-F
Student name: Colin Reid
Lecturer name: Stefan Jooss
Date of submission: 6th November 2017

I will aim to discuss in detail the communcation within a hospitality organisation such as the Hilton Hotel group. Table of Contents
Summary 2
Introduction 4
The Hotel 5
Informal and formal communication 6
Internal and external communication 7
Communication in or between departments 8
Communication with customers 9
Online presence 10
Conclusion 11
List of references and bibliography 12


Communication is simply the act
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Observational analysis

The Hotel

The Hilton Hotel group is one of the largest worldwide, renowned hotel group. The Hilton name started in 1919, when Conrad Hilton bought his first hotel, and in 1927, when the first Hilton hotel was opened. Since then, they have developed their hotel group worldwide across 85 countries. they have led the industry with innovative approaches to products, amenities and service.

Today, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. As of 2017, there are 850 hotels and resorts within the Hilton hotel brand. The hotel is known as the "grandfather" of the hospitality industry. Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 5,000 properties and more than 825,000 rooms in 103 countries.

Vision, mission and aims:

• Vision: To fill the earth with the light and warmth of hospitality –by delivering exceptional experiences – every hotel, every guest, every time.

• Mission: To be the most hospitable company in the world – by creating heartfelt experiences for guests, meaningful opportunities for Team Members, high value for owners and a positive impact in
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Information is gathered from a source, for example in a Hilton Hotel, the waiter's in a restaurant, and goes up to the top levels of management, i.e the restaurant manager, for review and decision making, while information is passed down from the top of the management where it will be put into practice. For example, employees of the hotel may be given a presentation or briefing from the human resources department on new policies and procedures that are due to be implemented, or employees of a certain department in the hotel may have noticed some issued within the department, this information will then be passed up to a more senior management. Informal communication on the other hand is more personal. Its usually more common, day-to-day type of

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