Coaching at Nandos Essay

2884 Words Oct 23rd, 2011 12 Pages
Coaching at Nandos

Author: Melanie Salle - 2010

Content page
Executive summary p.3

1.1 Introduction

p.3

1.2 Literature review

p.3

2

Method

p.5

3

Results/ Findings

p.5

4

Discussion/ Analysis

p.6

5

Evaluation

p.7

6

Conclusion

p.7

7

Recommendations

p.7

References

p.8

Appendix 1

p.9

2

Executive summary This report aimed to examine how the chain of restaurants ‘Nandos’ successfully implemented coaching in its organisation. Indeed, it appeared that the method Nandos used to implement coaching in its business was quite similar to what the literature suggested. The company succeeded to follow the steps that allow coaching to be efficient in a company: to
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But once learned this method ‘give little space to further develop what they do or to think more widely about the questions they ask’. (Passmore, 2005) That is why literature suggests to implement a guide called ‘Heart of coaching model’ when using the GROW model to help managers to think more widely about what they should do. (Passmore, 2005) In business coaching, the coaching sessions are often conducted by a third party coming from outside the organisation and who works with people one-to-one or with small groups. (Steward et al, 2005) The aim is to understand the current business situation, develop goals, determine internal and external resources, assess and plan how to achieve the goals (King and Eaton, 1999: Porter, 2000 cited in Steward et all, 2005) Business coaching is established jointly by the consultant and the client, based on the knowledge the client has of his business in order for the clients to find its own solutions with the help of the consultant. Elliner and Bolstrom (2002, cited in Steward et al, 2005) relates coaching to: empowering, developing, supporting and removing obstacles. According to Bernard Redshaw (2000), implementing coaching in an organisation can have enormous benefits. Indeed, thanks to coaching, the business learns more quickly and can adapt to change more efficiently. Moreover, coaching

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