DESIGN A decision has been reached by individual(s) with responsibility to effect change in order for an organisation to remain competitive and flourish. Plan. In order to start the process a proposal (business case) needs to be produced. This would identify the issues that need to be addressed, cost implications, who should be directly involved with the project and the potential outcome and benefits. This process defines the framework of the project What is possible / realistic? Investigate potential solutions and the ramifications of choosing different routes to achieve the same or slightly modified outcomes. If outcomes differ from the original plan, is this a more effective solution to the change process. Stakeholders and opinion formers need to be kept informed of relevant details relating to the project. A communications plan with a schedule of events, meetings or newsletters. Define the ‘terms of reference’. Outline the objectives of the project and the confines in which it will operate. For instance – the goal, how it will be organised, who will be involved and how it will be implemented. When the framework of the project has been agreed the individuals taking responsibility for the project need to be identified and recruited (these could be internal or external candidates). At this point it would be the project manager’s responsibility to review the plans and business case and gain the approval of stakeholders in order to take the project to the
