Main Problems
The Canadian life insurance company, called Integra, partnered with Intex, an international information system (IS) integration firm. Their goal is to develop a Banking and Loan Insurance Software System (BLISS) as an effort to increase their loan business operations. However, the project is put to a hold after a year of development due to the major problems. The company assigned a task group to investigate and figure out why the Credit Unions does not want to implement their system even though it is free of charge (Roy & Aubert, 2003). The problems below implies that the issues are more related to implementation rather than technical (Reed, 2006).
a) Complexity to integrate the banking systems
The Canadian market is challenging …show more content…
Increasing their participation with the development teams and project managers can essentially improve the level of acceptance by the end-users with the product. Either way, they could have prompted the implementation problem of the system while the first prototype is still being developed. In the initial requirements gathering phase, only three members of Credit Union representatives participated, that can be of insufficient input for the project.
c) Failure of Project Governance
Following the framework of project governance safeguards the entirety of the project development, from conception to release, through best project management practices (Mähring, 2002). This also ensures that necessary steps should be taken during creation of project requirements that involves consultation with the stakeholders as well as gathering external inputs and conducting marketing research. Missing this critical point is a contributing factor on why the project failed and unusable for the end-users.
Roles and
The Canadian life insurance company, called Integra, partnered with Intex, an international information system (IS) integration firm. Their goal is to develop a Banking and Loan Insurance Software System (BLISS) as an effort to increase their loan business operations. However, the project is put to a hold after a year of development due to the major problems. The company assigned a task group to investigate and figure out why the Credit Unions does not want to implement their system even though it is free of charge (Roy & Aubert, 2003). The problems below implies that the issues are more related to implementation rather than technical (Reed, 2006).
a) Complexity to integrate the banking systems
The Canadian market is challenging …show more content…
Increasing their participation with the development teams and project managers can essentially improve the level of acceptance by the end-users with the product. Either way, they could have prompted the implementation problem of the system while the first prototype is still being developed. In the initial requirements gathering phase, only three members of Credit Union representatives participated, that can be of insufficient input for the project.
c) Failure of Project Governance
Following the framework of project governance safeguards the entirety of the project development, from conception to release, through best project management practices (Mähring, 2002). This also ensures that necessary steps should be taken during creation of project requirements that involves consultation with the stakeholders as well as gathering external inputs and conducting marketing research. Missing this critical point is a contributing factor on why the project failed and unusable for the end-users.
Roles and