B120 TMA 01 Essay

938 Words Dec 4th, 2013 4 Pages
To: Patricia Lodge
From: Sue Gill

Part 1(a)
Part (b)
SWOT analysis
Part (c)
Part 2

Part 1 (a)
I have decided to use section 6 of the study session in book 1.
From my research of the Lodge Bistro I have found the following problems within the company.
1) An annual meeting at HQ, instead of regular financial reports and audits.
As Patricia has given café managers autonomy to manage their bistro, she computerised the financial report system and audit visits have been minimised. Information management’s purpose is to gather information and based on this information decisions are made.
2) Food and service quality standards are falling as are in particular of the East Chem bistro has been in the bottom 10% with
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The operation of this business is not only the manufacture of your products but also of the services you provide both these are lacking in this chain.
Part C
The lodge bistro chain could in future use an information management system.( B120 book 1 page 70) This is useful to accumulate information and to use it for the best intentions of the business this will enable the company to keep records and to use them efficiently.
Having an operations manager monitoring existing processes and analysing their effectiveness can ensure that the organization is running as smoothly and efficiently as possible, and that the goods and services produced meet client or customer needs. (B120 book 1, page 69)
Word count - 549

Part 2
To: Gill Kitchen
From: Shaheen Akhter
I made a comment on activity 1.1 saying a ‘good’ business is a business with good communication skills and customer services. I still stand by those remarks but my mind has been forced to rethink about some of the other aspects of a ‘good’ business.
My thoughts of a ‘good’ business before were a good business is also a business that makes a profit.
As Aimee said a good business does not have to be profitable e.g. charitable organisation. They are there to provide a service and it’s the sustainability of that organisation as to whether it ‘floats’ or ‘sinks’
Their general aims and observations are not about making a profit but

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