Patient Services Leadership Team Case Study

A Patient Services Leadership Team A vision and mission can set the strategic intent of the organization. The strategic intent represents a declaration of where the business or organization would like to be at some future time. The vision and mission establish both the future euphoric state and communicate the current reason for organizational existence. Achievement of the mission requires monitoring outcomes and course correcting wherever necessary. This course correction can occur using simple and quick solutions or may require a more intensive and broader use of resources designed to transform an organization. Patient care is a heavily people centric operation. Meeting people’s needs and delivering expected outcomes both satisfy …show more content…
Prive (2012) identifies a number of attributes successful leaders exhibit. These attributes include the ability to communicate, inspire, direct, delegate, use intuition, commit, maintain a positive attitude and remain honest with the organization. People have a desire to know. Leaders capable of honestly communicating information can help rally an organization toward a set of goals and objectives. The ability to diagnosed the situation and apply appropriate support helps garner the trust and support. This serves to build a foundation for future dealings and better prepares employees for future challenges. Part of the situational criteria is understanding when to send people off on their own. Allowing these individuals to serve as future mentors allows for reinforcement of previously learned skills and pays forward the art of building new leaders. Ellen effectively recognized this opportunity. This further strengthened the overall impression of her as a …show more content…
People are the talent that drives operations to succeed. Successful leaders capable of organizing, communicating and setting direction can be the difference between profitability and bankruptcy. Transformative change begins with the leader’s ability to communicate a vision, gain acceptance, set a strategic direction and inspire the organization to be successful. Communication is the act of transferring information from one place to another, whether this is vocally, written, visually or non-verbally. Leaders capable of mastering these different channels of communication can help ensure their message is understood and desired outcomes achieved. Effective communication coupled with an understanding of the situation provides a foundation for leaders to grow organizations and the future talent to carry the company further,