Purposive Communication

Front 1

record the assessment of the patient’s condition before, during, and after the treatment

Back 1

Patient Notes

Front 2

refers to the first or earliest assessment

Back 2

Initial Notes

Front 3

refer to the assessment reports done in order to monitor the condition of the patient

Back 3

Interim or Progress Notes

Front 4

which are the reports given once a medication is discontinued or the patient is released from the hospital

Back 4

Discharge Notes

Front 5

is one way of organizing patient notes

Back 5

SOAP Format

Front 6

Meaning of SOAP

Back 6

Subjective (assessment given by the family member or patient himself)

Objective (assessment seen by you or reflected in laboratory or other medical reports)

Assessment (diagnosis)

Plan (procedures to be done to address the diagnosis)

Front 7

10 Nurse Communication Skills for Success

Back 7

1. Non Verbal Communication

2. Active Listening

3. Personal Relationships

4. Inspire Trust

5. Show Compassion

6. Cultural Awareness

7. Educating Patients

8. Written Communication

9. Presentation Skills

10. Verbal Communication

Front 8

You can communicate a powerful message without saying a word. Communication skills include making eye contact and controlling the tone of your voice. Appropriate body language, posture, and simply adding a smile can go a long way in nurse communication with both patients and colleagues.

Back 8

Non Verbal Communication

Front 9

Listen to understand; not solely to respond. When speaking to a colleague or patient, lean forward and nod your head to let them know you are engaged. Maintain eye contact. Carry your body in a relaxed posture; do not cross your arms.

Back 9

Active Listening

Front 10

With practice, you can learn to show care, compassion, and kindness while obtaining and providing information to patients. You must be able to demonstrate a level of interest in the collaborative relationship. This will help the patient feel accepted and build their trust in you.

Back 10

Personal Relationships

Front 11

Always keep your word. Never make promises you may not be able to keep. When you are with a patient, be present. Listen to your patients and take all their complaints or concerns seriously.

Back 11

Inspire Trust

Front 12

Treat patients with respect and dignity. Being in the hospital can be scary. Patients may feel depressed, helpless or even frightened. Put yourself in the shoes of your patient. Doing so will help you convey empathy while using your nurse communication skills.

Back 12

Show Compassion

Front 13

Every patient is unique. They may come from different countries, cultures or religions. Common practices and gestures are not accepted by all cultures.

Back 13

Cultural Awareness

Front 14

This nurse communication skill is at the heart of nursing. You must be able to explain disease processes, medications, and self-care techniques to patients and their families. Break down medical jargon into simple terms. Education should be collaborative. Ask patients questions and use teach-back techniques when possible.

Back 14

Educating Patients

Front 15

This is essential for nurse-to-nurse communication. Always ensure it is concise and easy to understand. Write in complete sentences that are grammatically correct. Only use approved abbreviations and terminology that is universal.

Back 15

Written Communication

Front 16

Nurses in leadership positions are not the only ones who need this skill. You may be asked to present to nurses or other staff members on a small or large scale. Plan your message. Create pleasing visual aids that add value to the presentation. Know your audience and understand what they want from your presentation.

Back 16

Presentation Skills

Front 17

Are of the utmost importance. Always consider your audience. Speak in clear, complete sentences and consider your tone when speaking. Nurse communication skills are indispensable to your success as a nurse, and with practice, you can become a nurse communication expert!

Back 17

Verbal Communication

Front 18

Is a persuasive summary of your qualifications for employment.

Back 18

Resume

Front 19

Serves as a formal introduction of yourself to your prospective employer.

Back 19

Application Letter

Front 20

Features of an Application Letter

Back 20

1. Qualification

2. Pleasing Tone

3. Format

Front 21

Guidelines in Writing an Application Letter

Back 21

1. Focus

2. Stay on topic

3. Think of your letter as an argument

4. Choose an appropriate salutation

5. Proofread