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35 Cards in this Set

  • Front
  • Back

Purposive Communication is about?

writing,speaking and presenting to different audiences and for various purpose

What is Purposive Communication?

Purposive communication is defined as the use of language for different audiences and for different reasons to write,talk and present

The five skills of communication

listening,speaking, reading, writing,viewing

What do you learn from Purposive Communication?

CMO 20, series of 2013 spelled out as the Revised General Education Curriculum (GEC) for 2018, the course title Purposive Communication generally aims your fundamental skill of communication such as listening,speaking,reading,writing,


viewing and representing studied and stimulated in advanced academic

Types of Communication

1.Verbal Communication.(Verbal communication occurs when we engage speaking with others


2. Non-Verbal Communication (What we do while we speak often says more than the actual words


3.Written Communication


4.Listening


5.Visual Communication

The Four basic types of speech according to purpose are:

1.to inform


2.to instruct


3.to entertain and


4.to persuade


There are _____ Cs principle

Seven

implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once

Clarity

means the accuracy of thoughts, figures and words.

Correctness

is communicating complete information about a topic or idea in a few words

Conciseness

implies taking into consideration both viewpoints as well as feelings of the receiver of the message

Courtesy

is an aspect of communication that means being specific,definite,and vivid rather than vague and general

Concreteness

implies "stepping into the shoes of others".

consideration

Effective communication depends on the __________ of the message

Completeness

Seven major elements of communication process

(1) Sender


(2) ideas


(3) encoding


(4) communication channel


(5) receiver


(6) decoding


(7) feedback

The communication process involves understanding,sharing and meaning and it consists of _______ essential element

eight

The _____ imagines,creates and sends the message. The _______ encodes the message by choosing just the right order or the best words to convey the intended meaning, and presents or sends the information to the audience

SOURCE

refers to the information that the sender is relaying to the receiver

message

is the transmission or method of delivering the message

channel

is the recipient of the message and must translate the words into thoughts, process the thoughts, and determine how to respond to the sender

receiver

is the final step of the process that ensures the receiver has received the message and interpreted it correctly as it was intended by the sender

Feedback

is the atmosphere ,physical and psychological,where you send and receive messages

environment

Contexual communication is defined as the biderectional transfer of information between two parties, where both sides are aware of the relational,environmental, and cultural ______ of the exchange

CONTEXT

in telecommunications ,an _______ is that which modifies a signal in a disruptive manner,as it travels along a communication channel between its source and receiver

interference

how does interference affect effective communication?

The noise might distract the receiver, causing them not to hear the sender's message properly. Or it might distract the sender,making it difficult for them to communicate the message effectively. Either way, noise becomes a barrier to communication.

Communication Process

Source


Message


Channel


Noise


Receiver


Feedback

Marketing Process

Company


Product


Disribution


Competition


Customer


Sales,Customer Service and


Market Research

yelling across the hall, communicating from different locations

Physical Barriers

we all see the world differently

Perceptual Barriers

with holding thoughts and feelings

Emotional barriers

group behaviors

Cultural Barriers

not everyone is familiar with all languages or jargon

Language barriers

using the appropriate type of communication for a given situation.

Inappropriate Communication Channels

Communication ethics is how a person uses language, media , journalism and creates relationships that are guided by an individual's moral and values.

Ethics in Communication

Ethical Communication in an Organization

1. Be Truthful and Honest


2. Active Listening


3. Speak Non- Judgementally


4.Speak From your own experience


5.consider the receiver's preferred communication channel


6.strive to understand


7.avoid a negative tone


8. do not interrupt others