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35 Cards in this Set
- Front
- Back
Purposive Communication is about? |
writing,speaking and presenting to different audiences and for various purpose |
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What is Purposive Communication? |
Purposive communication is defined as the use of language for different audiences and for different reasons to write,talk and present |
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The five skills of communication |
listening,speaking, reading, writing,viewing |
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What do you learn from Purposive Communication? |
CMO 20, series of 2013 spelled out as the Revised General Education Curriculum (GEC) for 2018, the course title Purposive Communication generally aims your fundamental skill of communication such as listening,speaking,reading,writing, viewing and representing studied and stimulated in advanced academic |
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Types of Communication |
1.Verbal Communication.(Verbal communication occurs when we engage speaking with others 2. Non-Verbal Communication (What we do while we speak often says more than the actual words 3.Written Communication 4.Listening 5.Visual Communication |
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The Four basic types of speech according to purpose are: |
1.to inform 2.to instruct 3.to entertain and 4.to persuade |
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There are _____ Cs principle |
Seven |
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implies emphasizing on a specific message or goal at a time, rather than trying to achieve too much at once |
Clarity |
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means the accuracy of thoughts, figures and words. |
Correctness |
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is communicating complete information about a topic or idea in a few words |
Conciseness |
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implies taking into consideration both viewpoints as well as feelings of the receiver of the message |
Courtesy |
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is an aspect of communication that means being specific,definite,and vivid rather than vague and general |
Concreteness |
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implies "stepping into the shoes of others". |
consideration |
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Effective communication depends on the __________ of the message |
Completeness |
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Seven major elements of communication process |
(1) Sender (2) ideas (3) encoding (4) communication channel (5) receiver (6) decoding (7) feedback |
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The communication process involves understanding,sharing and meaning and it consists of _______ essential element |
eight |
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The _____ imagines,creates and sends the message. The _______ encodes the message by choosing just the right order or the best words to convey the intended meaning, and presents or sends the information to the audience |
SOURCE |
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refers to the information that the sender is relaying to the receiver |
message |
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is the transmission or method of delivering the message |
channel |
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is the recipient of the message and must translate the words into thoughts, process the thoughts, and determine how to respond to the sender |
receiver |
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is the final step of the process that ensures the receiver has received the message and interpreted it correctly as it was intended by the sender |
Feedback |
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is the atmosphere ,physical and psychological,where you send and receive messages |
environment |
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Contexual communication is defined as the biderectional transfer of information between two parties, where both sides are aware of the relational,environmental, and cultural ______ of the exchange |
CONTEXT |
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in telecommunications ,an _______ is that which modifies a signal in a disruptive manner,as it travels along a communication channel between its source and receiver |
interference |
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how does interference affect effective communication? |
The noise might distract the receiver, causing them not to hear the sender's message properly. Or it might distract the sender,making it difficult for them to communicate the message effectively. Either way, noise becomes a barrier to communication. |
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Communication Process |
Source Message Channel Noise Receiver Feedback |
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Marketing Process |
Company Product Disribution Competition Customer Sales,Customer Service and Market Research |
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yelling across the hall, communicating from different locations |
Physical Barriers |
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we all see the world differently |
Perceptual Barriers |
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with holding thoughts and feelings |
Emotional barriers |
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group behaviors |
Cultural Barriers |
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not everyone is familiar with all languages or jargon |
Language barriers |
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using the appropriate type of communication for a given situation. |
Inappropriate Communication Channels |
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Communication ethics is how a person uses language, media , journalism and creates relationships that are guided by an individual's moral and values. |
Ethics in Communication |
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Ethical Communication in an Organization |
1. Be Truthful and Honest 2. Active Listening 3. Speak Non- Judgementally 4.Speak From your own experience 5.consider the receiver's preferred communication channel 6.strive to understand 7.avoid a negative tone 8. do not interrupt others |