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40 Cards in this Set
- Front
- Back
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During your project, you will have a number of different types of meetings. Some will be informational, others will be key updates, and some will be for decision-making purposes. While different attendees will attend each meeting, a best practice to follow is to:
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c. Be sensitive to the fact that different stakeholders often have very different objectives
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You are managing a project with team members located at customer sites on three different continents. You have a number of stakeholders on your project, and most of them are located outside of the corporate office. Who should be responsible for stakeholder management?
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b. You, because you are the project manager
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Analyzing stakeholders is a part of the identify stakeholders process. Common approaches for analyzing stakeholders in a qualitative manner includes all the following two-axis grids, EXCEPT—
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c. Comparing influence and location
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You are responsible for a project in your organization that has multiple internal customers. Because many people in your organization are interested in this project, you decide to prepare a stakeholder management strategy. Before preparing this strategy, you should—
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a. Conduct a stakeholder analysis to assess information needs
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Recognizing the importance of preparing a stakeholder management plan, you met with your team to obtain their buy in and to discuss it. You explained the key benefit of plan stakeholder management is to—
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b. Provide a clear plan that is actionable to interact with stakeholders to support the project’s interests
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Assume you are actively working, along with your team, to manage stakeholder engagement on your project to develop a new drug to prevent any retina problems of any type. You know you must manage their engagement throughout the project life cycle. This means some organizational process assets will need updating including—
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a. Informal and formal project reports
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Stakeholders often have issues, and you have asked each of your team members to document them. At each team meeting, you and your team discuss them and determine appropriate responses. You have a project issue log, which is—
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c. An output of the manage stakeholder engagement process
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As you work on your project to update its software training classes to focus on an agile approach, you have a number of key stakeholders. As many students and their managers are requesting these classes, your CEO has taken a special interest in your project and has asked you to accelerate your schedule to complete it in two months rather than in your planned six months but still have quality offerings. This means as you work to monitor overall project stakeholder relationships, you should—
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d. Determine how changes will be monitored and controlled
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As you work with your team to prepare your stakeholder management plan, you decided to develop a stakeholder engagement chart. You set it up so you could—
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b. Show gaps between current and desired levels of engagement
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A number of items in the stakeholder management plan are similar to those in the communications management plan. An example is—
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a. Method for updating and refining the plans as the project progresses and develops
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Having worked as a project manager for nine years, you know how important it is to identify the critical stakeholders so you do not overlook anyone who has a major influence on your project even if you do not ever plan to meet with or talk with this individual. As you work with your team, you explain the key benefit of the identify stakeholder process is that it—
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c. Identifies the appropriate focus for each stakeholder or a group of stakeholders
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The last step in the stakeholder analysis process is to—
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b. Assess how stakeholders probably will respond in various situations
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You realize that on projects, some stakeholders will not be as receptive as others to your project and actually can be negative from the beginning. Assume you have classified your stakeholders on your project designed to ensure students in your city have access to the best educational resources available, whether in class or on line, your stakeholder management plan is a sensitive document. Therefore, you need to—
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c. Review the validity of its underlying assumptions
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Stakeholder engagement involves a number of critical activities. An example is—
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a. Ensuring goals are met through negotiation and communications
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Work performance information is an output of control stakeholder engagement. It includes a number of items, one of which is—
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d. Status of deliverables
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Often in working as a project manager, it is easy to overlook key stakeholders. Assume you work for a device manufacturer and are working as the project manager for the next generation valve replacement. Your company has been a leader in this market, which means you have a lot of lessons learned available to you. Your project is scheduled to last four years. As a best practice, you should—
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c. Work actively with members of your Governance Board
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Assume you are managing the development of a construction project in your city to replace its five bridges so they are state of the art and meet updated safety standards since they originally were constructed 20 years ago. The design work has been completed, you have awarded subcontracts, and are set to begin construction. Today your legal department told you to stop work as you had not consulted them, and there was a critical standard you overlooked during the design process. This example shows—
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d. You need to continually identify project stakeholders
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Assume your construction project is for a small city with only 8,500 people. There has been opposition to it from the beginning, when the City Commissioners approved it by many residents. The residents recognize they will be severely impacted as the new bridges are implemented, and during the public hearings before the Commissioners’ decision, they hired an attorney to state they felt the more cost effective approach was to strengthen the bridges so they met today’s safety requirements. Residents now know you have been ordered to stop work, and they have requested a meeting with the Commission on Tuesday. This means you should—
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d. Balance the interests of these negative stakeholders and meet with them before Tuesday’s meeting
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The salience model is one way to classify stakeholders. In it—
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a. Stakeholders’ power, urgency and legitimacy are used
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In plan stakeholder management, all organizational assets are used as inputs; however, which of the following are of particular importance?
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c. Lessons learned database and historical information
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Assume you have identified your stakeholders and are preparing your stakeholder management plan. You are fortunate that your team is a collocated team as you are working on an internal project to reorganize your IT Department so it is focused more on its customers. The project sponsor is the Chief Operating Officer, and the IT Department Director was surprised as she thought all was well. However, you notice when planning meetings are held, the Chief Financial Officer never attends. You feel since IT affects the entire company, all the senior leaders need some type of involvement. You therefore feel the Chief Financial Officer may be—
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a. Resistant
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Assume your stakeholder management plan has been approved. You now are working with your team to promote stakeholder engagement on your project. You explain in a team meeting its benefit is to—
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d. Increase support and minimize resistance
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The stakeholder register should not be prepared only one time, but it should be updated regularly especially if—
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b. The stakeholder is not impacted by the project
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Working to foster stakeholder engagement, as the project manager, you know a combination of interpersonal skills and general management skills is needed. An example of an key interpersonal skill in stakeholder engagement is—
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c. Resolving conflicts
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Stakeholder engagement must be controlled on a continuous basis for it to be effective. You realize a number of project documents can be useful for you as a project manager. An example is—
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b. Change log
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Expert judgment is a best practice as a tool and technique in many project management processes, and the list of possiblesources for experts varies by the organization and by its association with others. One way once you have identified experts who you feel could be of assistance is to—
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a. Use a focus group
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The sponsor is a key project stakeholder because he or she—
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b. Leads the project through initiating until it is formally authorized
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Recognizing operations management is different than project management, as the project manager for a new line of electrical tractors to avoid the need to use costly fuel, you realize a best practice is to—
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b. Offer to include the operational managers in all project phases
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Assume you are beginning your project to develop a series of residential condominiums in your city and are identifying possible stakeholders. A key organizational process asset you can review is—
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c. Lessons learned
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One way to develop an understanding of major project stakeholders to exchange and analyze project information about roles and interests is to—
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b. Hold profile analysis meetings
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Assume you are managing a project to implement an electronic medical record system in your ophthalmologist’s office. You have been working to identify your stakeholders to then make sure everyone is committed to it as some people have been working in this office for more than 20 years and are comfortable with the manual approach. At this point, you have documented assessment information, which includes—
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c. Potential influence in the project
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Having prepared stakeholder management plans on previousprojects, you know it is positive to review the project management plan because it—
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d. Contains a change management plan and documents how changes will be monitored and controlled
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Assume you have performed your stakeholder analysisand now are working to enhance it with a stakeholder engagement assessment matrix. Such a matrix shows the stakeholder’s current engagement level. These data enable—
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a. The project manager to prepare the stakeholder management plan
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The ability of stakeholders to influence a project is—
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d. Highest in the very early stages as the project is being approved and initiated
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Working on your project to design and construct five new bridges for your City, you are striving to actively manage the stakeholders on your project, especially those who will be inconvenienced by the project and have indicated they do not support it. You decided to review your communications management plan as it—
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c. Sets forth an escalation process
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A supporting input for controlling stakeholder engagement is—
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b. Project schedule
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As a result of the control stakeholder expectations process, you realize even though this process is under way until the closing phase that you have identified the root cause of some issues you have faced in controlling stakeholders expectations. You should therefore—
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d. Update the lessons learned documentation
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Identifying interrelationships and potential overlap between stakeholders is useful to the project manager as he or she works with stakeholders. It should be documented as part of the—
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c. Stakeholder management plan
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A number of organizational process assets are useful as inputs to the manage stakeholder engagement process. Similarly a number of organizational process assets require updates because of this process. An example of one that is an input is—-
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b. Historical information
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Table reporting, spreadsheet analysis, and presentations are examples of—
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c. Tools and techniques used in control stakeholder engagement
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