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Front 1

Understanding, evaluating, defining, and managing expectations are essential to satisfying:
A. Customer requirements.
B. The scope statement.
C. Upper management.
D. Functional requirements.

Back 1

A

Front 2

One of the fundamental tenets of modern quality management states that:
A. Quality is planned and inspected in.
B. Quality does not cost.
C. Quality is planned, designed, and built in—not inspected in.
D. Quality requires constant inspection.

Back 2

C

Front 3

All of the following are primary benefits of meeting quality requirements EXCEPT:
A. Less rework.
B. Higher productivity.
C. Lower costs.
D. Fewer change orders.

Back 3

D

Front 4

Inputs to quality control include all of the following EXCEPT:
A. Project management plan.
B. Quality checklists.
C. Work performance measurements.
D. PERT chart.

Back 4

D

Front 5

Design of experiments (DOE) is a statistical method used to:
A. Determine how various elements of a project interrelate.
B. Identify which factors may influence specific variables of a product or process under development or in production.
C. Establish a standard by which to measure project performance.
D. Compare actual or planned project practices to those of other projects.

Back 5

B

Front 6

The quality management plan provides input to and includes
quality control, quality assurance, and continuous process improvement approaches for the project.
A. The overall project management plan.
B. The WBS.
C. The project scope.
D. External project stakeholders.

Back 6

A

Front 7

Perform Quality Assurance is the process of:
A. Applying planned, systematic quality activities to ensure effective policing and conformance of the project team to approved specifications.
B. Providing the project team and stakeholders with standards by which project performance is measured.
C. Auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.
D. Assuring the implementation of appropriate specifications, which generally results in reducing the probability of the project being completed on schedule.

Back 7

C

Front 8

A______is a specific type of histogram, ordered by frequency
of occurrence, which shows how many defects were generated by type or category of identified cause.
A. PERT chart.
B. Bar chart.
C. Network diagram.
D. Pareto chart.

Back 8

D

Front 9

Cost of quality includes all of the following EXCEPT:
A. Preventing nonconformance to requirements.
B. Appraising the product or service for conformance to requirements.
C. Failing to meet requirements.
D. Operating computers required for the project.

Back 9

D

Front 10

Due to the temporary nature of a project, the may
choose to invest in product quality improvement, especially defect prevention and appraisal:
A. Sponsoring organization.
B. Project management team.
C. Executive management team.
D. Project quality function deployment (QFD) organization.

Back 10

A

Front 11

Tools and techniques of the Perform Quality Control process include all of the following EXCEPT:
A. Flowcharting.
B. Pareto chart.
C. Control charts.
D. Quality control tendency charts.

Back 11

D

Front 12

Project Quality Management includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that:
A. The project will satisfy the needs for which it was undertaken.
B. Process capability will be improved.
C. Product and service results will be controlled.
D. Project team performance will meet standards.

Back 12

A

Front 13

Quality and grade are not the same. A fundamental distinction is that:
A. Grade is a category assigned to products or services having the same functional use but different technical characteristics.
B. A quality level that fails to meet quality requirements may not be a problem; low grade is always a problem.
C. Delivering the required levels of quality is not included in the responsibilities of the project manager and the project team.
D. Delivering the required levels of grade is not included in the responsibilities of the project manager and the project team.

Back 13

A

Front 14

Control charts have all of the following characteristics EXCEPT:
A. They are used to determine whether or not a process is stable or has predictable performance.
B. They are used to monitor various types of output variables.
C. They are used to illustrate how various factors might be linked to potential problems or effects.
D. They are used to illustrate how a process behaves over time and when a process is subject to special cause variation, resulting in an out-of-control condition.

Back 14

C

Front 15

Perform Quality is the process of auditing the quality
requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.
A. Planning.
B. Assurance.
C. Improvement.
D. Benchmarking.

Back 15

B

Front 16

In using cost-benefit analysis in the Plan Quality process it can be noted that:
A. The primary benefit of meeting quality requirements is the reduced cost associated with project quality management activities.
B. The primary benefits of meeting quality requirements can include less rework, higher productivity, lower costs, and increased stakeholder satisfaction.
C. The primary cost of meeting quality requirements is increased rework.
D. Quality cost cannot be evaluated in relationship to the expected benefit of quality.

Back 16

B

Front 17

All of the following are characteristics of benchmarking EXCEPT:
A. It involves comparing actual or planned project practices to those of comparable projects to generate ideas for improvement. 
B. It involves comparing actual or planned project practices to those of comparable projects to provide a basis for measuring performance.
C. It involves comparing actual or planned project practices to those of comparable projects within the performing organization or outside of it.
D. It involves comparing actual or planned project practices to those of comparable projects only within the same application area.

Back 17

D

Front 18

All of the following are true about Six Sigma EXCEPT:
A. It is a quality improvement initiative undertaken by the performing organization.
B. It should improve the quality of the project's management.
C. It should improve the quality of the project's product.
D. It focuses on systematically correcting defects, errors, or mistakes revealed by inspection.

Back 18

D