Carlson's Performance Management System

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Figure 1 underscores Carlson’s performance management framework, which is about setting a strategy, implementing the strategy, measuring the outcomes an improving where necessary. The company also executes the Closed Loop Performance Management System (CLPMS), which entails strategising, planning, monitoring, and adjusting. According to Carrie, Bititci and McDevitt, CLPMS is an approach used to optimise performance through monitoring and combining new outcomes with firm’s updated goals (2012). This works through a blend of management processes, a measurement framework and technology that encourages real-time access to functional and strategic data. 3.0 Processes and Technology
Carlson’s processes and technologies are combination of their
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To perform most of the intricate functions, the company uses systemic approaches in conjunction with technology to meets the day to day operation requirements. For examples, the Carlson Company has developed its own performance management system as well as technology such as SharePoint Server Portal to support knowledge management. The company also applies Enterprise Resource Planning (ERP) modules from Oracle to support their processes. Other business performance and technologies used in the company besides the change architecture, performance management system, Rembrandt and InsightVision include the senior management embedded support chart, balanced scorecard life cycle, SharePoint server portal, KnowledgeNet and Net technology. The Carlson company is not only concerned with improvement of business performance, but also communication processes and knowledge management. For instance, SharePoint server technology is used to support knowledge management and document sharing which is critical to the flow of communication and prevention of errors that may arise because of miscommunication. The collaborations of the various processes and technologies in the company are proof of their significance in making the company successful in …show more content…
Srinivasu, et al. (2010) note that six sigma is considered a methodical and scientific approach for management upgrading through the combination of four elements: customer satisfaction, human capital, method and planning. Additionally, Six Sigma provides an empirical and statistical basis for quality evaluation for all practices through measurement of quality. The Six Sigma approach permits to draw contrast among all procedures, and tells how valuable a process is. The extensive applications of Six Sigma is achievable because the company is able to articulate the advantages of Six Sigma by linking process advancement with cost savings. According to Joseph Dehler, the company’s vice president business process improvement, the company uses Six Sigma to evaluate the status of the process performance and organizational effectiveness and influence decisions related to the required changes. Implementing new technology entails having a transparent communication plan, encouraging staff to rise above resistance, and educating top executive team, workers, and consumers on the benefits of six sigma. If a company applies the six sigma appropriately, then it should not have a problem advancing productivity and increasing market

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