What is Six Sigma?
• Statistical measure and a management philosophy
• Used to symbolise standard deviation
• A measure to determine how good or bad the performance of the process is i.e. how many mistakes the company commits while carrying out the process.
The dabbawalas were awarded the six sigma certificate by the Forbes Magazine as part of the quality assurance study carried out by the magazine n their operations.
What it meant was that the dabbawalas made one mistake in 6 million transactions that they made.
Achievements
The list of achievements of the dedicated dabbawalas seems to be unending and why shouldn’t it be, they are indeed the best in what they do and are therefore successful in making a name worldwide.
With no government …show more content…
It was an unfortunate and disappointing day for us however we were lost in a deep thought that in this fast moving world how important every minute is to someone whose bread and butter is dependent on the same. How dedicated the person is to make sure that his customer encounters no delay in the delivery of the dabba. Their caring nature for the customer’s appetite was heart melting. According to them the pleasure of making sure that the person on the receiving end gets the healthy food on time is …show more content…
We met him at the Santacruz local station where we saw how he arranged all the dabbas in these huge containers which one person carried singlehandedly. These lengthy containers were then brought onto the platforms from where they were boarded on the train. At that point it struck our minds that the local is generally loaded and in the mornings it was impossible to carry such huge containers around easily. So out of eagerness we put forward this question to them and they told us that the local rains luggage compartment is actually exclusively booked for the dabbawala’s between 10 30 to 12, No other person except the dabbawala’s are allowed to step in those however lucky us got a chance to sit in the same coach as theirs and chat with them throughout. Moments before the destination arrived they assembled the lengthy containers near the gate so that it becomes easy to load off in the given halt time and they were so quick in that that I was shocked by their speed. They unloaded their and carried the dabbas to a pavement where the dabbas where assembled and loaded onto the cycles for final
• Statistical measure and a management philosophy
• Used to symbolise standard deviation
• A measure to determine how good or bad the performance of the process is i.e. how many mistakes the company commits while carrying out the process.
The dabbawalas were awarded the six sigma certificate by the Forbes Magazine as part of the quality assurance study carried out by the magazine n their operations.
What it meant was that the dabbawalas made one mistake in 6 million transactions that they made.
Achievements
The list of achievements of the dedicated dabbawalas seems to be unending and why shouldn’t it be, they are indeed the best in what they do and are therefore successful in making a name worldwide.
With no government …show more content…
It was an unfortunate and disappointing day for us however we were lost in a deep thought that in this fast moving world how important every minute is to someone whose bread and butter is dependent on the same. How dedicated the person is to make sure that his customer encounters no delay in the delivery of the dabba. Their caring nature for the customer’s appetite was heart melting. According to them the pleasure of making sure that the person on the receiving end gets the healthy food on time is …show more content…
We met him at the Santacruz local station where we saw how he arranged all the dabbas in these huge containers which one person carried singlehandedly. These lengthy containers were then brought onto the platforms from where they were boarded on the train. At that point it struck our minds that the local is generally loaded and in the mornings it was impossible to carry such huge containers around easily. So out of eagerness we put forward this question to them and they told us that the local rains luggage compartment is actually exclusively booked for the dabbawala’s between 10 30 to 12, No other person except the dabbawala’s are allowed to step in those however lucky us got a chance to sit in the same coach as theirs and chat with them throughout. Moments before the destination arrived they assembled the lengthy containers near the gate so that it becomes easy to load off in the given halt time and they were so quick in that that I was shocked by their speed. They unloaded their and carried the dabbas to a pavement where the dabbas where assembled and loaded onto the cycles for final