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24 Cards in this Set
- Front
- Back
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____ is someone who can influence others and who has managerial authority. |
leader |
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_____ is the process of influencing a group to achieve goals; is what leaders do |
leadership |
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Leader-member exchange theory |
the leadership theory that says leaders create in-groups and out-groups and those in the in-group will have higher performance ratings, less turnover, and greater job satisfaction |
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transactional leaders |
leaders who lead primarily by using social exchanges (or transactions) |
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transformational leaders |
leaders who stimulate and inspire (transform) followers to achieve extraordinary outcomes |
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charismatic leader |
enthusiastic, self-confident leader whose personality and actions influence people to behave in certain ways |
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visionary leadership |
ability to create and articulate a realistic, credible, and attractive vision of the future that improves upon the present situation |
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_____ is the power a leader has as a result of his or her position. |
legitimate power |
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____ is the power a leader has to punish or control |
coercive power |
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_____ is the power to give positive benefits or rewards. |
reward power |
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_____ is the influence a leader can exert as a result of his or her expertise, skills, or knowledge. |
expert power |
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_____ is the power of a leader that arises because of a person's desirable resources or admired personal traits |
referent power |
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_____ is the degree to which followers perceive someone as honest, competent, and able to inspire |
credibility |
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____ is the belief in integrity, character, and ability of a leader |
trust |
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Five dimensions of trust |
-Integrity -Competence -Consistency -Loyalty -Openness |
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____ is honesty and truthfulness |
integrity |
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____ is technical and interpersonal knowledge and skills |
competence |
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____ is reliability, predictability, and good judgment in handling situations. |
consistency |
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____ is willingness to protect a person, physically and emotionally |
loyalty |
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____ is willingness to share ideas and information freely |
openness |
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What are some ways to build trust |
-practice openness -be fair -speak your feelings -tell the truth -show consistency -fulfill your promises -maintain confidences -demonstrate competence |
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____ is increasing the decision-making discretion of workers such that teams can make key operating decisions in developing budgets, scheduling workloads, controlling inventories, and solving quality problems |
empowerment |
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How to lead effectively across cultures |
-effective leaders do not use a single style; they adjust their style to the situation -national culture is certainly an important situational variable in determining which leadership style will be most effective |
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How to train people to become leaders |
-training is more likely to be successful with those who are high self-monitors than those who are low self-monitors -those with higher levels of motivation to lead are more receptive to leadership development opportunities |
