Management Final

Front 1

Organizational Conflict

Back 1

issue that happens when goals, interests and values of different individuals or groups are incompatible and those people block other peoples efforts to reach objectives.

Front 2

functional conflict resolution

Back 2

handling conflict by compromise or collaboration b/w parties

Front 3

collaboration

Back 3

both parties try to satisfy their goals by coming up with an approach that leaves them both better off.

Front 4

accomidation

Back 4

ineffective conflict handling approach in which the weaker party gives in to the demands of the powerful party

Front 5

avoidance

Back 5

ineffective conflict handling approach where the parties ignore the problems and do nothing to resolve their differences

Front 6

competition

Back 6

ineffective conflict handling approach where each party tries to maximize its own gain and doesn't care about the other partys position

Front 7

negotiation

Back 7

method of conflict resolution where parties consider various alternative ways to allocate resources and come up with solution everyone likes

Front 8

third party negotiator

Back 8

impartial person who knows how to handle conflicts and helps the parties meet and acceptable solution. also called a mediator or arbitrator

Front 9

disruptive negotiation

Back 9

parties believe they have a fixed pie of resources that they need to divide, they take a competitive adversial stance. don't see need for future interactions and do not care if interpersonal relationships are damaged by competitive negotiation

Front 10

integrative bargaining

Back 10

parties think they can increase the resource pie by trying to come up with a creative conflict solution, the conflict is viewed as a win-win where both parties can gain and the conflict is handled by collaboration or compromise

Front 11

organizational politics

Back 11

the activities managers engage in to increase their power and to se power effectively to achieve their goals or overcome resistance or opposition

Front 12

political strategies

Back 12

tactics that managers use to increase their power and to use power effectively to influence and gain the support of other people while overcoming resistance or opposition

Front 13

what does the optimum level of conflict lead to ?

Back 13

effective decision making and high performance

Front 14

what are the 6 sources of conflict

Back 14

incompatible goals and time frames.

status inconsistencies

limited resources

overlapping authority

task interdependencies

bad evaluation or reward systems

Front 15

communication

Back 15

the sharing