Conflict Resolution Techniques
Conflict situation is an important aspect and is a common phenomenon in the workplace. It is a situation when interests, requirements, goals or objectives of involved parties interfere with each other. Conflicts may arise due to disagreements between individuals or departments due to their diverse focus. Conflicts may occur within team members or departments, and client. A conflict allows opportunities for improvement. Therefore, it is mandatory to get understanding of conflict resolution techniques. Conflict management is the practice which allows identifying and handling conflicts sensibly, fairly, and efficiently.
Sources of Conflict -
Conflict is inevitable in the work environment which can lead to dysfunction. Conflict …show more content…
Other skill like listening and the ability to find solutions that do not compromise any party 's interest are also helpful while handling conflict situation.
To deal with all these situations we have some specific solutions or strategies to manage conflicts efficiently.
Tune in, And then Speak Out: Trust it or not, simply listening to a representative 's issue is the first and most essential stride in determining conflict. You ought to just listen to all gatherings included to totally comprehend the way of contention, and afterward begin investigating arrangements.
Accumulate the Group: As a pioneer, you 'll have to organize a meeting with all included gatherings to talk about the issue. Allow everybody to talk; this is a decent chance to hear all sides and pick up a full comprehension of the contention. Having a gathering meeting may likewise speed up a determination that will fulfill everybody.
Be Impartial: Try not to take one sides! In an authority position, you shouldn 't show any kind of supposition that favors one individual over another. Suppose If you are partial towards one person, try to deal with the circumstance from all sides to think of a reasonable and fair …show more content…
Attempt to give reasonable models in these occasions since conduct displaying can be hazardous if there are components in the model that are undesirable.
Be Creative: Think outside of the box in order to get the solution. Make it so that no idea remains too farfetched. Being creative with resolutions may take long time, but it can help to achieve a true win-win solution. The best solution to deal with dispute is to get more business out of that situation.
To manage and resolve the conflict it is important to report the issue and track the issue. We can use below excel sheet as a Conflict Resolution tool. Conflicts issues can be reported in the below excel sheet format.
1-Case Number: Any problems logged in the excel-sheet has unique problem ID so follow ups can be made using this Case Number.
2-Priority: It means degree of urgency for the resolution of the conflict. Here 3 levels of priority have been defined: P1, P2 and P3.
-P1: it requires immediate attention and has to be resolved earliest.
Resolution Time: 1 day
-P2: No immediate effect on the project.
Resolution Time: 2 to 3