What Is Conflict?

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Conflict is defined as “a process that begins when one of the parties perceives that it has suffered a negative effect or it is about to occur”. It can also be considered as the outcome of the process where the interests of the parties collide in whole or in part and are perceived by them. That is, there is a gap between what you want to achieve and reality, where something or someone is opposed in its realization. In a traditional way it has been pointed out that conflict should be avoided, since it indicates that the organization is malfunctioning. Another thought based on the concept of human relations, mentions that conflict is a natural and inevitable result in any human group, and that it is not necessarily harmful. It has a great positive potential to help with the performance of groups, organizations and people. There is a third thought, the interactionist, which is the most recent, it indicates that conflict is not only a positive force, but it is absolutely necessary for …show more content…
These conditions can be grouped into three groups. The first relates to communication. This can be a source of conflict, when there is little or much communication, it increases the possibility of conflict. The second is related to the Structure of the organization. When the fulfillment of functions of the different units collide between them, credit with sales, for example, conflicts are created. The third has to do with personal variables. It is related to the sympathy or antipathy that people generate over others, there is a potential conflict when they work nearby, this is evidenced especially with authoritarian people. “If one party is negatively affected by these conditions enough to respond to them, the conflict actualizes into what Robbins calls the "cognition and personalization" stage.” (Kalmus,

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