Management Final Exam

Front 1

Means that it is an ongoing process which managers build and refine previous plans and continually modify plansat all levels

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Continuity

Front 2

A company has a requirement that any manager who received a gift from any customers worth more than $25 must report it to the human resources department. This is an example of

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A rule

Front 3

The ability of the CEO to convey a compelling Vision of what he wants the organization to achieve to their subordinates is known as

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Strategic leadership

Front 4

Firestone Fire And rubber Company purchases rubber plantations in Africa so that it will have a source of supply for its Tire manufacturing plants in Akron, Ohio. This is an example of which strategy?

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Background vertical integration

Front 5

Medien Corporation decides to enter a new type of business in order to create a competitive advantage in one of its existing businesses. Which strategy is medien pursuing?

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Related diversification

Front 6

Used in situations in which programmed decision making is appropriate

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Spending plans

Front 7

Procter & Gamble uses a joint sell forced to sell both its laundry detergent products and it's soap products to the same Supermarket chains. Which strategy does it follow?

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Synergy

Front 8

Which level of an organization contains the organization's marketing department, R&D department, and human resources department?

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Functional level

Front 9

The process by which managers established the structure of working relationships among workers of the organization is known as

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Organizing

Front 10

The Process by which managers decide how to divide into specific jobs the tasks that have to be performed to provide customers with good and services is known as job

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Job design

Front 11

Which is an organizational structure comprising of all the Departments that an organization requires to produce its good or services?

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Functional structure

Front 12

Express delivery Corporation organizes its managers according to the different regions of the world in which the managers work. This is an example of which organizational structure?

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Geographic structure

Front 13

In the design of an organization, another name for "Market structure" is

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Customer structure

Front 14

When designing an organization, if managers are grouped by both function and by product at the same time, the organizational structure being used is the

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Matrix structure

Front 15

Rusty is project manager who has 15 Executives reporting directly to him. This refers to which responsibilities of Rusty as a manager?

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span of control

Front 16

A temporary commitment of mangers from different functions or divisions is formed too solve a specific, mutual problem. This commitment is known as

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A Task force

Front 17

Hanover Insurance sets up a management information system that gives its regional managers information about changes in the task environment that may affect the organization at some future time time. which control system is being used?

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Feed-forward control

Front 18

Beswick Widget LTD. Sets up a system to monitor units of its products to measure changes taking place in customer tastes and the possibility resulting impact on future sales. Which control system is being used

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Feedback control

Front 19

The manager of inkman, a convenience store, keeps track of the average sale amount for each customer as a way of deciding on the product mix to be carried in the store. This is an example of

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Output control

Front 20

Which type of financial ratio indicates whether or not the organization is capable of paying off its short-term debt without having to sell its inventory?

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Quick ratio

Front 21

Which financial ratio measures how well the managers of an organization are creating value from the organization's assets?

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Return of Investments

Front 22

A divisional manager is evaluated based on the operating income of his division. On the daily basis which budget approach is the divisional manager being remunerated?

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Profit budget approach

Front 23

Leads to values and Norms that failed to motivate or Inspire employees, which eventually leads to stagnationand often failure over time?

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Inert culture

Front 24

Which is the process through which managers try to increase members ability to understand and appropriately respond to changing conditions?

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Organizational learning

Front 25

How hard an employee works on the job is referred to as

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Effort

Front 26

In hertzberg motivator-hygiene Theory, needs that are related to the nature of the work itself and the degree of challenge contained in the work are known as

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Hertzberg's motivator - hygiene Theory

Front 27

The theory that distinguishes between needs related to the work itself from those related to the content of the work is

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Equity; underpayment equity

Front 28

Austin was often late to work, despite his manager, Ben, warning him against it several times. As a last resort, Ben reduced Austin salary in production to the hours he missed at work by being late. It turned out to be the right thing to do as Austin was never late to work after the incident. What explains best the scenario?

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Punishment

Front 29

A subordinate changes his behavior from a dysfunctional to a functional one and his manager then removes an undesired outcome. This is known as

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Negative reinforcement

Front 30

A manager removes a positive reinforcement in order to change the behavior of a subordinate. This is called

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Extinction

Front 31

James, a production manager at a growing company, has mastered the processes and procedures of overall management of the ongoing production operations by walking around and watching other managers as they worked. This is an example of which type of learning?

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Vicarious learning

Front 32

which Is an example of a tangible reward that managers give or withhold?

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Choice of job assignment

Front 33

Bradley Motors gives assembly line workers the authority to shut down the production line whenever they believe that there is a quality defect in the production process. This is an example of?

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Empowerment

Front 34

According to the trait model, which traits of leadership helps managers deal with uncertainty and make difficult decisions?

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Tolerance for stress

Front 35

Which type of behavior is a leader portrayed when he slashed she expresses substantial levels of trust towards a subordinate?

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Consideration

Front 36

When a leader motivates subordinates to do a good job, the leader is engaging in which behavior?

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Initiating structure

Front 37

Compared to women, men tend to

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Be less participate in decision-making and doing things their own way

Front 38

What is a key finding from research on leader behaviors based on gender?

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Neither male or female differ in their propensities to perform different leader behaviors

Front 39

An emotionally intelligent leader is most likely to have which type of subordinates than non-EI managers?

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Creative

Front 40

Which is an appropriate definition of organizational performance?

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A measure of how efficiently managers user additional resources.

Front 41

Why is true of low efficiency/high effectiveness situations?

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Arise when managers choose the right goals to pursue, but do a poor job of using resources to achieve these goals

Front 42

When managers ____, they articulate a clear organizational vision for the organization's members to accomplish, and they energize and enable employees audio that everyone understands the part s/he plays in achieving organizational goals.

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Lead

Front 43

The goals chosen by the management off Dino's cafe seemed inappropriate for the store, but the management did make good use of the various resources in pursuing these goals. Dino's cafe is said to have:

Back 43

High efficiency/low effectiveness

Front 44

Which management functions involves manners using their power, personality, influence, persuation, and communication skills to coordinate people and groups do that their activities and efforts are inn harmony?

Back 44

Leading (leadership)

Front 45

George works as the human resource manager set Maddy's confectionaries. It was mandatory for his subordinates to obtain his signature on every document related to hiring new employees. He realized that this was increasing the duration of the hiring process, he told his subordinates that they no longer needed his signature unless the hire involved extraordinary circumstances. This is an example of:

Back 45

Empowerment

Front 46

Organization's that operate and complete in more than one country are known as:

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Global organization's

Front 47

The process of creating new or improved goods and services that customers want or developing better ways to produce or provide goods and services is known as:

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Innovation

Front 48

An individual's enduring tendency to feel, think, and act in certain ways are n referred to as his/her:

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Personality trait

Front 49

The tendency to get along well with others is known as:

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Positive affectivity ( agreeableness)

Front 50

_____ is the tendency to be careful, scrupulous, and persevering.

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Conscientiousness

Front 51

Managers who are ____ appear to lack dirrction and self discipline.

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Low on consciousness

Front 52

____ is the tendency to be original, have broad interests, be daring, and take risks.

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Open to experience

Front 53

The extent which an individual desires to influence others is known as the individual's need for:

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Power

Front 54

The collection of feelings and beliefs that managers have about their organization as a whole is known as organizational

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Commitment

Front 55

____ signify what an organization and its employees are trying to accomplish.

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Terminal values

Front 56

An ethical dilemma is a situation in which a person has to decide if he/ she should act in a way that

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Is the right thing to do even if it might go against his / her own self-interests

Front 57

Stockholders are interested in the way that a company operates because they want to

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Maximize return of investment Roi

Front 58

Stakeholders have valuable _____ that they must protect because their ability to earn a living and obtain resources in the long run depends on how they behave

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Reputation

Front 59

Which is least likely to be a source of individual ethics?

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A manager

Front 60

Which equal employment opportunity laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin and covers a wide range of employment decisions, including hiring, firing, pay, promotion, and working conditions?

Back 60

7 Employment Act

Front 61

A manager who is effectively managing diversity in the disseminator world would

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Inform employees about diversity policies and intolerance of discrimination

Front 62

Taking quick action to correct inequalities and curtailing discriminatory Behavior would be the duty of a manager in a ______ role.

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Disturbance Handler

Front 63

Betty Works in a software firm as a programming officer. During her appraisal, Ben, the floor manager, asked sexual favors from Betty in return for her promotion and pay raise. Which form of sexual harassment has occurred?

Back 63

Quid pro quo

Front 64

The ____ environment includes the wide-ranging global, economic, technological, social cultural, and political forces that affect the organization and its task force environment

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General

Front 65

Heartz Ltd., provides Clayton Technologies with input resources that it needs to produce its products. In this content, which of the following categories does heartz LTD., belong to?

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..

Front 66

Social structure is

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The arrangement of relationships between individual and the group in a society

Front 67

The collection of values that a society considers important and the Norms of behavior that are approved by the society are known as

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National culture

Front 68

In the North American Free Trade Agreement, what percentage of the tariffs on the goods traded between Mexico, Canada, in the United States were to be abolished by the year 2004?

Back 68

99%

Front 69

_____ includes the values, Norm's, knowledge, believes, moral principles, lost, customs, and the other practices that unite the citizens of a country.

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National culture

Front 70

If a society believes that self-expression is important to the people in that Society, then the society is said to value

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Individualism

Front 71

If a society values the group more than the individual, and believes that people should be judged by the quality of their contribution to the group instead of their individual achievement, then the society is said to value

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Collectivism

Front 72

Martin, a plant Foreman, asks the plant superintendent to allow him to hire an additional worker whenever overtime hours for the previous month increase by more than 25%. This is an example of which type of decision?

Back 72

Recognize the need for a decision

Front 73

When managers decide that they have the capabilities and resources required to implement an alternative, and they are sure that the alternative will not threaten the attainment of other organizational goals, they are focusing on which criteria of alternative courses of action?

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Practically or choose among alternatives

Front 74

Estevan, the manager, performs a financial analysis of several investment Alternatives in order to determine which alternative is most likely to impact the organization's probability. Esteban is focusing on

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Economic feasibility decision making

Front 75

The explosion of the Space Shuttle Challenger is an example of poor managerial decision-making by the managers at Nasa and Morton Kyoko, who considered and then downplayed the Criterion of

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Ethical

Front 76

Managers can increase their ability to make nonprogrammed decisions that will allow them to adopt to, modify, and even drastically alter their task environment so that they can continually increase organizational performance through organizational

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Learning

Front 77

In a meeting after hearing a member describe a problem to be addressed, all other members of the group first wrote down ideas and solutions. After this everyone shared those suggestions without criticism. The group comma one by one, clarified, pretty, and then discuss the Alternatives in the sequence in which they were first proposed. Finally, each member ranked all of the Alternatives, and the highest-ranking alternative was chosen. Which of the following decision making techniques is being implemented?

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Brainstorming and nominal group technique

Front 78

Sometimes in a brainstorming session, group members cannot simultaneously make sense of all of the Alternatives being generated, think of addition Alternatives, or remember what they were thinking. This is a problem known as

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Blockage

Front 79

An enterprenuer is likely to have

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...

Front 80

Raw, unsummarized facts are known as

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Data

Front 81

Data that is organized in a meaninful way is regerred to as

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Information

Front 82

The sharing of information between two or more people within the organization in order to reach a common understanding is known as

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Communication

Front 83

In which stage of the communication process is a common understanding reached between the participants?

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Feedback phase

Front 84

In the communication process, the pathway through which the message is sent is known as the

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Medium

Front 85

A sales manager follows up a complaint from a key customer with a letter to that customer. The letter describes the nature of the complaint and what the organization plans to do to resolve the situation ans prevent its furure occurrence. The sales managers choice of a communication medium for the message is influenced by

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Paper trail

Front 86

Managers at Next Motors, who work in different locations, communicate with others over TV screens so that they can see and hear each other and be more involved in the decision making process. This is known as

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Video conferencing

Front 87

Client computers that are linked directly to a server constitute a

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Local area network

Front 88

Computer software programs that are developed by charting graphs of sales performance (for example, number of units sold) over the past three years are an example of which type of software?

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Applications

Front 89

The most advanced types of management information systems (MIS) are known as

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Expert systems

Front 90

The management of any aspect of production that transforms inputs into finished outputs is known as

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Operations management

Front 91

____ refers to the actions taken to meet the needs of customers

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Responsiveness to customers

Front 92

Management writers recommended that an organization should Define its business in terms of its

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Customer needs

Front 93

In measuring the total Factor productivity of an organization, which is a measure of the contribution of the raw materials to Output production?

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Number of tons of iron are required to make 1 ton of Steel

Front 94

What is not a problem associated with total Factor productivity

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Tool to measure efficiency

Front 95

In the typical organization, increased efficiency leads to

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Lower production costs and higher profit

Front 96

Organizing machines in the production process so that each operation is performed at workstations in a fixed sequence is known as a

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Product layout

Front 97

In the production process, when the product goes to whichever workstation is needed to perform the next operation to complete the product and the workstations are relatively self-contained, this is known as a

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Process layout

Front 98

The stock of materials, inputs, and parts of an organization has on hand at a particular time is called its

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Inventory

Front 99

Under a _____ inventory system, parts and supplies arrived at the organization

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Just in time, when needed.