Decentralized Organizational Structure

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An organizational structure is the way in which job tasks are formally divided grouped and coordinated. It is the design of managerial hierarchies within a company, setting for the purpose of reporting relationship and information flows. Structure plays a large role in shaping the culture of an organization and indicate the effectiveness of working in an organization as well. As the result, companies may find it necessary to change their existing organizational structure to remain competitive and adapt to changes in the industry and marketplace. Organizational structures have changed greatly in the last 50 years. Whereas most organizations were once rigid and centralized, most organizations are now taking advantage of flexible and decentralized …show more content…
Also, the more power employees can have, the more power their direct managers to evaluate their jobs. In addition, It allows employees to make better use of the knowledge and experience they have gained and implement some of their own ideas to their works. A small span of control structure at the top and increase autonomy can lead to an increase of ideas flow from the ground level …show more content…
Therefore, decisions are often faster, which makes the company as a whole more flexible. My recent purchase online experience at Zappos.com gave me a great sense of empowerment. I ordered a pair pf shoe at this website, but the receive the wrong item, so that I called Zappos customer service to talk about returning the wrong shoes. I was impressed with the way the agent has done to my order. He has not only shipped me the shoes that I want but also let me keep the shoes that they send to me previously. The agent could be able to process my order without any assistant or agreement from his manager. Clearly, that the company Zappos have given their employees a decision-making authority to satisfied their customer and quickly responded to help the customers. He was given great levels of responsibility behave as responsible and committed, increasing both morale and productivity of his service to a customer. As a customer, I love the way how Zappos handle my order problem quickly and good service, so I definitely go back to shop at Zappos.com for my next shoes. Since smaller organizational units have the authority to enact small decisions, and the flexibility to make changes when necessary, the company is more flexible and makes changes quickly. This helps it to stay abreast of the market and the competition and increase sale

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