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6 Cards in this Set
- Front
- Back
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what is ISO 9000? |
-standard that revolves around the quality management of a company. -directed more toward consumer demands and preferences that help regulate products and services. |
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different kinds of ISO 9000. |
-different regulations dedicated to quality maintenance. -ISO 9000: basic overview of ISO as a whole. -ISO 9001: under current review. Provides a process model that outlines quality management principles from design to installation. -ISO 9004: creates a more productive and efficient quality management system. -ISO 9011: Deals with internal and external audit guidelines of quality management. |
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ISO 9000 |
-maintains quality control by using 4 ideas. -1) Customer Fercus: to tend to needs and preferences. -2) Leadership: in order to be successful, company needs go leadership -3) involvement of people: everyone must know their responsibility for maximum efficiency -4) Process and continual improvement: always trying to create a more efficient way of production. |
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Two Approaches |
-process approach: a desired result is achieved more efficiently when activities and related resources are managed as a process. -system approach: identifying, understanding, and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving objectives. |
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Benefits of ISO 9000 |
-increased market ability. -better management control. -better able to meet consumer needs -better operations reduces errors -reduction of product liability risks. -increase overall quality of products -increases image of company. -increase overall quality of products -self correcting |
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Problems with ISO 9000 |
-high costs (difficult for smaller companies with small HR) -insufficient training leads to weak implementation of ISO 9000 -many documents required. -long process of implementation.
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