Introduction To Business--Chapter 23

Front 1

Better Business Bureau

Back 1

organization that provides information and handles complaints about local businesses.

Front 2

Consumer Bill of Rights

Back 2

Introduced by President John F. Kennedy in 1962

Front 3

Right to safety

Back 3

Consumers can expect that products are tested and properly labeled with warnings if necessary.

Front 4

Right to be informed

Back 4

consumers can expect accurate information

Front 5

Bait and Switch

Back 5

Advertising a product at a low price to lure customers into a store and then telling them the store is out of that product to get them to buy a more expensive item.

Front 6

Right to Service

Back 6

Consumers can expect to be treated correctly without discrimination.

Front 7

Product Liability

Back 7

The legal responsibility manufacturers have to make safe products

Front 8

Consumer Reports

Back 8

a good source for consumer education along with Dateline, 60 Minutes, and MSNBC tv shows

Front 9

Federal Trade Commission

Back 9

Prohibits unfair trade practices including deceptive advertising and unfair pricing

Front 10

Right to seek remedy

Back 10

Consumers can expect to have their problems fixed ans if need be--sue for damages

Front 11

Consumer Skills

Back 11

Include reading all labels, comparison shopping, and reading consumer magazines/watching TV for recalls

Front 12

Fraud

Back 12

Deliberately misleading business practices--such as selling a used item "as new."

Front 13

Right to Choose

Back 13

Consumers can expect many brands, low prices, high quality goods, and excellent service.

Front 14

Right to be Heard

Back 14

Consumers can register complaints with customer service

Front 15

Pollution

Back 15

Contamination of air, water, and land

Front 16

Food and Drug Administration

Back 16

Government agency that tests and approves all drugs and food

Front 17

Caveat Emptor

Back 17

Latin term meaning "let the buyer beware."

Front 18

Conservation

Back 18

Preserving, protecting, and planing the management of resources

Front 19

Consumer Movement

Back 19

Works to pass laws protecting consumers from unfair and unsafe business practices

Front 20

National Highway Traffic Safety

Back 20

Government agency dealing with automobile recalls

Front 21

Boycott

Back 21

Refusing to buy a company's product

Front 22

Caveat Venditor

Back 22

Latin term meaning "let the vendor/store beware"

Front 23

Recycling

Back 23

Collects goods for reprocessing so they can be used again