Communications Chapter 10

Front 1

functional approach

Back 1

leadership approach that identifies key communication functions or behaviors that should be performed during group dicussion

Front 2

vigilant thinker

Back 2

a group member who pays attention to the process of how problems are solved, is sensitive to the need to make changes, identifies the goal of the groups, identifies the choices that the group needs to make, and evaluates the positive and negative implications of the choices

Front 3

structure

Back 3

the way a group or team discussion is organized, focusing on the group's agenda and the task that needs to be achieved

Front 4

interaction

Back 4

the talk or give-and-take dialogue that occurs during group discussion

Front 5

reflective thinking

Back 5

steps that describe how to structure a problem-solving process based on the scientific method of investigating a problem

Front 6

criteria

Back 6

standards for an acceptable solution

Front 7

force field analysis technique

Back 7

a method of analyzing a problem or issue by identifying 1. those forces that increase the likelihood that the desired goal will occur (driving forces) and 2. those forces that decrease the probability that the goal will occur (restraining forces)

Front 8

brainstorming

Back 8

a method of helping a group generate many possible solutions to a problem by withholding evaluation while group members suggest ideas; ideas are evaluated after suggestions have been offered

Front 9

silent brainstorming

Back 9

a method used to generate creative ideas; group members follow the brainstorming method except that they write ideas on paper before sharing the ideas with the group

Front 10

nominal group technique

Back 10

group members work individually to write down creative ideas before meeting together face-to-face to share their ideas

Front 11

consensus

Back 11

an agreement that all members of a group or team support an idea, proposal, or solution

Front 12

groupthink

Back 12

a faulty sense of agreement that occurs when members of a group fail to challenge an idea; a false consensus; conflict is minimized and group members do not express concerns or reservations about an idea or proposal

Front 13

functional leadership

Back 13

leadership approach that identifies the key task and process duties that need to be performed in a group

Front 14

leadership

Back 14

communication that influences the behavior of others toward a desired goal

Front 15

trait leadership

Back 15

leadership approach that identifies specific qualities or characteristics of effective leaders

Front 16

styles leadership

Back 16

leadership approach that identifies three methods of interacting when leading others: authoritarian or directive, democratic, and laissez-faire

Front 17

authoritarian leader

Back 17

one who leads by directing, controlling, telling, and ordering others

Front 18

democratic leader

Back 18

one who leads by developing a consensus among group members; asks for input and uses the input of others when leading and making decisions

Front 19

laissez-fair leader

Back 19

one who fails to lead, or who leads or exerts influence only when asked or directed by the group

Front 20

situational leader

Back 20

a leader who gauges how to lead based on such factors as the quality of the relationship among group members, the power of the leader, the nature of the task, and the maturity of the group

Front 21

transformational leader

Back 21

one who leads by shaping the vision of the group based on developing trust through quality interpersonal relationships with group members

Front 22

agenda

Back 22

the written plan for achieving the goals during a group meeting; typically includes items for discussion, action, and information

Front 23

metadiscussion

Back 23

discussion about the discussion process, comments that help the group remain focused on the goals of the group, or that comment about how the group is doing its work

Front 24

"I" message

Back 24

a message in which you state your perspective or point of view

Front 25

"You" message

Back 25

a message that is likely to create defensiveness in others because it emphasizes how the other person has created a problem, rather than describing the problem from your perspective