Chapter 9 - Basic Organizational Design

Front 1

What are the 6 key elements in organizational design

Back 1

1. work specialization
2. chain of command
3. span of control
4. departmentalization,
5. centralization and decentralization
6. formalization

Front 2

What is organizing?

Back 2

Arranging and structuring work to accomplish the org's goals

Front 3

What is organizational structure?

Back 3

formal arrangement of jobs within an org

Front 4

What is an organizational chart?

Back 4

a visual representation of an org's structure

Front 5

What is organizational design?

Back 5

creating or changing an org's structure

Front 6

What are the purposes of organizating?
d.a.c.c.e.e.a.

Back 6

1. divides work into specific jobs/depts
2. assigns tasks by job
3. coordinates diverse org tasks
4. clusters jobs into units
5. establishes relationships between groups/depts
6. establishes lines of authority
7. allocates org resources

Front 7

What is work specialization?

Back 7

dividing work activities into separate job tasks

Front 8

What is departmentalization?

Back 8

basis by which jobs are grouped together

Front 9

What is a cross-functional team?

Back 9

team composed of individuals from different functional specialties

Front 10

what is a chain of command?

Back 10

line of authority from the bottom to the top of the org defining who reports to whom

Front 11

What are 5 common forms of departmentalization?

Back 11

funcitional departmenalization
geographical dept
product dept
process dept
customer dept

Front 12

What is functional departmentalization?

Back 12

grouped based on function:
managers from various departments in the company working together

Front 13

What is geographical departmentalization?

Back 13

grouped according to location
all sales directors from all regions

Front 14

what is product departmentalization?

Back 14

grouped based on product line
all sub departments from a particular branch group together from top to bottom

Front 15

What is process departmentalization?

Back 15

grouped on basis of product of customer flow

Front 16

What is customer departmentalization?

Back 16

grouped based on specific and unique customers who have common needs

Front 17

Define authority

Back 17

rights inherent in a managerial position to tell people what to do and to expect them to do it

Front 18

Define acceptance theory of authority.

Back 18

view that authority comes from the willingness of subordinates to accept it

Front 19

Define line of authority.

Back 19

authority that entitles a manager to direct the work of an employee

Front 20

Define staff authority.

Back 20

positions with some authority that have been created to support, assist, and advise those holdng line authority.

Front 21

Define responsibility.

Back 21

the obligation or expectation to perform any assigned duties.

Front 22

Define unity of command.

Back 22

the management principle that each person should report to only one manager

Front 23

Define span of control.

Back 23

the number of employees a manager can efficiently and effectively manage.

Front 24

Define centralization.

Back 24

degree to which decision making is concentrated at upper levels of the org

Front 25

Define decentralization.

Back 25

degree to which lower level ees provide input or actually make decisions

Front 26

What is employee empowerment?

Back 26

giving ee's more authority power to make decisions

Front 27

What is formalization?

Back 27

How standardized an org's jobs are and the extent to which ee behavior is guided by rules and procedures

Front 28

What is mechanistic org

Back 28

an org's design that's rigid and tightly controlled

Front 29

What is organic org

Back 29

an org design that's highly adaptive and flexible

Front 30

What is unit production

Back 30

production of items in units or small batches
works best as organic org

Front 31

What is mass production

Back 31

production in large batches
works best as mechanistic org

Front 32

What is process production

Back 32

production of items in continuous processes
works best as organic org

Front 33

What is simple structure

Back 33

an org's design with low departmentalization, wide spans of control, centralized authority, and little formalization

Front 34

What is functional structure

Back 34

an org design that groups together similar or related occupational specialities

Front 35

What is divisional structure

Back 35

an org structure made up of separate, semiautonomous units or divisions