Chapter 8- Organizational Culture, Structure, & Design

Front 1

True or False: An organization does not have to have consciously coordinated activities.

Back 1

False

Front 2

Which of the following are included among the seven types of organizational structures?

Back 2

- Divisional

- Simple

- Team-based

- Modular

Front 3

In a(n) ______ organization authority is centralized, tasks and rules are clearly specified, and employees are closely supervised.

Back 3

mechanistic

Front 4

Rank four stages of life of an organization in correct order from beginning stage at the top to the last stage at the bottom.

Back 4

1. Birth

2. Youth

3. Midlife

4. Maturity

Front 5

True or False: The vertical hierarchy gives information about the chain of command.

Back 5

True

Front 6

The approach to organizational structure design that says a manager's actions should vary according to the individual and environmental situation is called the _________ design.

Back 6

contingency

Front 7

Which of the following are functions of organizational culture?

Back 7

- shapes behavior by helping employee make sense of their surrounding

- promotes social-system stability

- facilitates collective commitment-gives members an organizational identity

Front 8

The arrangement of having discrete parts of a task done by different people (i.e. the work is divided into particular tasks assigned to particular workers) is called __________ of __________.

Back 8

division of labor

Front 9

What is the definition of a ritual?

Back 9

The activities and ceremonies, planned and unplanned, that celebrate important occasions and accomplishments in the life of an organization.

Front 10

Which of the following are characteristics of decentralized authority?

Back 10

- Important decisions are made by supervisory level managers

- Important decisions are made by middle level managers

- Power is delegated throughout the organization

Front 11

John works at an organization where he supervises three people in the department. The important decisions are made by the company president. What type of authority is it?

Back 11

Centralized Authority

Front 12

Which of the following is NOT a type of organization?

Back 12

horizontal

Front 13

The three types of organizations are:

Back 13

- nonprofit

- for-profit

- mutual-benefit

Front 14

_________ is a concept that refers to the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy

Back 14

Delegation

Front 15

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart.

Back 15

Organization

Front 16

In a _______ structure, a firm assembles product chunks provided by outside contractors.

Back 16

Modular

Front 17

The principle where an employee reports to only one manager in order to avoid conflicting priorities and demands is called:

Back 17

unity of command

Front 18

The formal system of task and reporting relationships that coordinates and motivates an organization's members is called the organizational _______

Back 18

Organizational Structure

Front 19

Choose the two types of information that organization charts reveal about organizational structures.

Back 19

1. Vertical Hierarchy of Authority

2. Horizontal Specialization

Front 20

Employees that provide advice and recommendations to line managers, such as specialist providing legal counsel, are called _______ personnel.

Back 20

Staff

Front 21

A type of organizational structure, which combines functional and divisional chains of command in a grid so that there are two command structures, vertical and horizontal, is called a :

Back 21

Matrix Structure

Front 22

Which of the following are characteristics of hierarchy culture?

Back 22

1. A variety of control mechanisms that measure efficiency, timeliness, and reliability

2. Internal Focus

3. Formalized, structured work environment

Front 23

In an organization, _____ convey its most important values. Examples include a medal given to the store with the highest customer satisfaction ratio or a trophy to the team with the highest revenue increase.

Back 23

symbols

Front 24

A system of shared beliefs and values that develops within an organization and guides the behavior of its members is called organizational _______.

Back 24

culture

Front 25

A control mechanism for making sure the right people do the right things at the right time, commonly known as the chain of command, is formally known as _____ of authority

Back 25

hierarchy

Front 26

A clan culture has which of the following characteristics?

Back 26

1. Encourages collaboration among employees

2. Strives to encourage cohesion through consensus and job satisfaction

3. A family-type organization

Front 27

An organizational ______ is someone whose accomplishments embody the values of the organization and whose accomplishments are put forth to motivate other employees to do the right thing.

Back 27

hero

Front 28

Organic organizations tend to have a wide span of control and ______.

Back 28

many teams

Front 29

Jose owns his own consulting business. There are only five employees so the organization has a flat hierarchy and Joe retains full authority. This is an example of a _____ structure.

Back 29

simple

Front 30

Which if the following is characteristic of a highly integrated organizations?

Back 30

1. Frequent Communication

2. Specialists working towards a common goal

3. Use of Cross-Functional Teams

4. Standardized rules and procedures

5. A formal chain of command

Front 31

When an organization has a central core of key functions and outsources other to vendors who can do them cheaper and faster, the organization is said to have a _________ structure.

Back 31

hollow structure

Front 32

A type of organizational structure where people with similar occupational specialities are put together in formal groups is called a:

Back 32

functional structure

Front 33

A divisional structure in which activities are grouped around defined regional locations is called a(n) _________ divisional structure.

Back 33

geographic

Front 34

In a ______ design, teams are used to improve collaboration and work within an organization.

Back 34

horizontal

Front 35

A narrative about why an organization was created to fulfill needs in the community, is an example of a _____ used to transmit culture.

Back 35

story

Front 36

Four types of organizational cultures:

Back 36

- Clan

- Market

- Hierarchy

- Adhocracy

Front 37

Responsibility is the obligation to do:

Back 37

Perform the tasks assigned to you

Front 38

In the common elements of organizations, ______ unifies employees or members and gives everyone an understanding of the organization's reason for being.

Back 38

Common purpose

Front 39

In the common elements of organizations, _______ is the coordination of individual efforts into a group- or organization-wide effort.

Back 39

coordinated effort

Front 40

_______ refers to the idea that managers must report and justify work results to the managers above them.

Back 40

Accountability

Front 41

Four common elements of organizations:

Back 41

1. Coordinated Effort

2. Common Purpose

3. Division of Labor

4. Hierarchy of Authortiy

Front 42

An organization in which activities are grouped around similar products or services is called a ______ divisional structure.

Back 42

product divisional structure

Front 43

In a(n) _____ structure, people with diverse occupational specialists are put together in formal groups by similar products or services, costumers or clients, or geographic regions.

Back 43

divisional structure

Front 44

True or False: The horizontal specialization in an organizational chart shows who reports to whom.

Back 44

FALSE, it shows different jobs or work specialization.

Front 45

Managers who have some authority to make decisions and usually have employees reporting to them are called _______.

Back 45

Line Managers

Front 46

In an organic organization, which of the following occur?

Back 46

1. Decentralized hierarchy of authority

2. Many teams

3. Shared tasks

Front 47

The number of people reporting directly to a given manager is called:

Back 47

Span of Control

Front 48

Select the mechanisms that aid in the process of culture change in an organization.

Back 48

1. Leadership Reaction to Crisis

2. Role Modeling

3. Slogans and Saying

4. Formal Statements

Front 49

Which one of the common elements proposed the organizations should unify employees or members and give everyone an understanding of the organization's reason for being?

Back 49

Common Purpose

Front 50

The type of organizational culture that has a strong external focus and values stability and control is:

Back 50

Market Culture

Front 51

Core beliefs that employees have about their organization, that are part of a company's culture and are difficult to change are called _______ _______

Back 51

Basic Assumptions

Front 52

Organizational culture appears as three layers. Which of the following are included among those three layers?

Back 52

1. Espoused Values- Explicitly stated values and norms

2. Observable Artifacts- Physical manifestations of culture

3. Basic Assumptions- Core values of the organization

Front 53

A ______ divisional structure has activities that are grouped around common customers or clients.

Back 53

customer

Front 54

The _____ perspective assumes that the power of a corporate culture is related to a firm's long-term financial performance.

Back 54

strength

Front 55

The perspective that assumes that an organization's culture must align with its business or strategic context is called the ____ perspective.

Back 55

fit

Front 56

The _____ perspective assumes that the most effective cultures help organizations anticipate and adjust to environmental changes.

Back 56

adaptive

Front 57

________ is the tendency of the parts of the organization to disperse and fragment.

Back 57

Differentiation

Front 58

Select all that represent observable artifacts.

Back 58

1) Behaviors

2) Decorations

3) Rituals

4) Awards

Front 59

An organization whose members are geographically apart, usually working with e-mail, collaborative computing, and other computer connections, while often appearing to customers and others to be a single, unified organizations with real physical location is called a:

Back 59

Virtual Organization

Front 60

In a _______ span of control, a manager has a large number of people reporting to them.

Back 60

Wide Span of Control

Front 61

The process of fitting the organization to its environment is known as _______ design.

Back 61

Contingency Design

Front 62

Which type of organizational culture has external focus and values flexibility?

Back 62

Adhocracy

Front 63

Which of the following is the best example of a customer division?

Back 63

An automobile company having separate divisions for passenger car dealers, tractors, ect., for farmers, and large trucking companies.

Front 64

Which perspective assumes that success results when the culture helps the firm adapt?

Back 64

Adaptive

Front 65

The _______ values represent the values and norms actually exhibited in the organization, whereas the _______ values are the explicitly stated values and norms preferred by an organization.

Back 65

Enacted; Espoused

Front 66

True or False: Most current strategy structures reflect cost minimization, innovations, and imitations.

Back 66

True