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22 Cards in this Set
- Front
- Back
organizational culture
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the set of shared values and norms that controls organizational members' interactions with each other and with peole outside the organization.
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values
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general criteria, standards, or guiding principles that people use to determine which types of behaviors, events, situations, and outcomes are desirable or undesirable.
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terminal value
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a desired end state or outcome that people seek to achieve.
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instrumental value
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a desired mode or pattern behavior
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norms
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standards or styles or behavior that are considered acceptable or typical for a group of people.
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socialization
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the process by which members learn and internalize the values and norms of an organization's culture
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role orientation
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the characteristic way in which newcomers respond to a situation
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institutionalized role orientation
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when individuals are taught to response to a new context in the same way that existing organizational members respond to it.
One danger lies in the power it gives to top management to manipulate the situation. A second danger is in the sameness it may produce among members. |
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individualized role orientation
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individuals are allowed and encouraged to be creative and to experiment with changing norms and values so that an organization can better achieve its values.
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Socialization Tactics
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Collective vs individual
formal vs informal sequential vs random fixed vs variable serial vs disjunctive divestiture vs investiture |
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Rites of passage
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mark an individual's entry to, promotion in, and departure from the organization
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rites of integration
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build and reinforce common bonds between organizational members
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rites of enhancement
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publicly recognizes and reward employees' contributions
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Where does organizational culture come from?
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Characteristics of people within the organization
organizational ethics property rights top management and property rights organizational structure |
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property rights
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the rights that an organization gives to its members to receive and use organizational resources.
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obstructionist approach
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the low end of the organizations' commitment to social responsibility.
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defensive approach
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an approach indication a commitment to ethical behavior
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Accommodative approach
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the acknowledgment of the need to support social responsibility.
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Proactive approach
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managers who acively embrace the need to behave in socially responsible ways, go out of their way to learn about the needs of different stakeholder groups, and are willing to utilize organizational resources to promote the interests not only of stockholders but of the other stakeholders.
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Approaches to social responsibility
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obstructionist approach
defensive approach Accommodative approach Proactive approach |
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whistle-blowing
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informing (by an employee) an outside person or agency, such as a government agency or a newspaper or television reporter, about an organization's illegal or immoral behavior.
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Why be socially responsible?
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it is the right thing to do
increased business less risky investments more profitable better reputation sought out by communities more loyal and committed workforce |