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41 Cards in this Set

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Organizational planning involves identifying, assigning, and documenting project roles, responsibilities, and reporting relationships.



Team building involves building individual and group skills to enhance project performance.



Maslow's hierarchy of needs states that people's behaviors are not guided or motivated by a sequence of needs.



Frederick Herzberg is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.



A responsibility assignment matrix (RAM) is used to identify project roles and responsibilities.


What does RAM stand for?

Responsibility assignment matrix.


An organizational breakdown structure (OBS) is developed without regard to the organizational chart of the performing organization.



A staffing management plan describes when and how people will be added to and taken off the project team.


What does OBS stand for?

Organizational Breakdown Structure.


Resource loading refers to the amount of individual resources an existing schedule requires during specific time periods.



Resource leveling is a technique for resolving conflicts by deleting conflicting tasks to create a smoother distribution of resource usage.



Project human resource management involves much more than using software to facilitate organizational planning and assign resources.


Project human resource management is divided into (3).

  1. Organizational planning
  2. Staff acquisition
  3. Team development

Tools and techniques to aid in staff acquisition include (3).

  1. Staff management plan
  2. Procurement
  3. Team directory

What are the 3 outputs of organizational planning?

  1. Project organization chart
  2. Staffing management plan
  3. Project template

What method is used to communicate staffing requirements to the organization?

Staffing plan.

According to McGregor's concept of theory X and theory Y --- theory x managers view their subordinates as _________.

Lazy, irresponsible, and resistant to change.

According to McGregor's concept of theory X and theory Y --- theory Y managers view their subordinates as ____________.

Creative, imaginative, and agreeable to change.

According to McGregor's concept of theory X and theory Y --- which theory managers tend to delegate authority?

Theory Y.

Responsibility ___________________ matrix is a matrix that maps the work of the project as described in the WBS to the people responsible for performing the work as described in the OBS.


Myers-Briggs Type Indicator is a popular tool for determining ______________ preferences.


Resource leveling is a technique for resolving resource conflicts by ___________ tasks.


Theory ________ is sometimes referred to as human relations theory.


Theory ______ is sometimes referred to as classical systems theory.


Theory ________ is based on the Japanese approach to motivating workers.


________ power uses punishment, threats, or other negative approaches to get people to do things they do not want to do.


______ power is getting people to do things based on an individual's personal charisma.


Give an example of a hygiene factor, according to Herzberg.

Answers could include a more attractive work environment, training, or fringe benefits such as a good parking space or casual dress, and so on. Herzberg also says that money is a hygiene factor.

What type of chart is used to show resource loading?

A histogram

What do the letters RAM stand for as they relate to project human resource management?

Responsibility Assignment Matrix

What ways to have influence are correlated with successful projects?

Expertise and work challenge

One per _____ American workers are involved in IT jobs (as of 2006).

1 in 14 American workers.

Women represent what percentage of the American workforce (as of 2006)?


Women make up what percent of IT jobs? (as of 2006)


What is project human resource management?

Includes the processes required to make the most effective use of the people involved with a project.

What are the 3 important areas related to project management?

  1. Motivation
  2. Influence and power
  3. Effectiveness

What did Abraham Maslow argue?

Argued that humans possess unique qualities that enable them to make independent choices, thus giving them control of their destiny.

What are the 5 things in Maslow's Hierarchy of needs?

5. Self-actualization

4. Esteem

3. Social

2. Safety

1. Physiological

According to Frederick Herzberg, what are motivational factors?

Achievement, recognition, the work itself, responsibility, advancement, and growth - which produce job satisfaction.

According to Frederick Herzberg, what are hygiene factors?

Cause dissatisfaction if not present, but do not motivate workers to do more.

Examples include larger salaries, more supervision, and a more attractive work environment.

Who popularizes the human relations approach to management in the 1960s?

Douglas McGregor.