Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
39 Cards in this Set
- Front
- Back
management |
the process of coordinating people and other resources to achieve the goals of an organization |
|
planning |
establishing organizational goals and deciding how to accomplish them |
|
mission |
a statement of the basic purposes that makes an organization different from others |
|
strategic planning process |
the establishment of an organization's major goal and objectives and the allocation of resources to achieve them |
|
goal |
an end result that an organization is expected to achieve over a one-to ten-year period |
|
objective |
a specific statement detailing what an organization intends to accomplish over a shorter period of time |
|
SWOT analysis |
the identification and evaluation of a firm's strengths, weaknesses, opportunities, and threats |
|
core competence |
approaches and processes that a company performs well that may give it an advantage over its competitions |
|
plan |
an outline of the actions by which an organization intends to accomplish its goals and objectives |
|
strategic plan |
an organization's broadest plan, developed as a guide for major policy setting and decision making |
|
tactical plan |
a smaller scale plan developed to implement a strategy |
|
operational plan |
a type of plan designed to implement tactical plans |
|
contingency plan |
a plan that outlines alternative courses of action that may be taken if an organization's other plans are disrupted or become ineffective |
|
organizing |
the grouping of resources and activities to accomplish some end result in an efficient and effective manner |
|
leading |
the purpose of influencing people to work toward a common goal |
|
motivating |
the process of providing reasons for people to work in the best interest of an organization |
|
directing |
the combined processes of leading and motivating |
|
controlling |
the process of evaluating and regulating ongoing activities to ensure that goals are achieved |
|
top manager |
an upper-level executive who guides and controls the overall fortunes of an organization |
|
middle manager |
a manager who implements the strategy and major policies developed by top management |
|
first-line manager |
a manager who coordinates and supervises the activities of operating employees |
|
financial manager |
a manager who is primarily responsible for an organization's financial resources |
|
operations manger |
a manager who manages the systems that convert resources into goods and services |
|
marketing manager |
a manger who is responsible for facilitating the exchange of products between an organization and its customers or clients |
|
human resources manger |
a person charged with managing an organization's human resources programs |
|
administrative manager |
a manager who is associated with any specific functional area but provides overall administrative guidance and leadership |
|
conceptual skills |
the ability to think in abstract terms |
|
analytic skills |
the ability to identify problems correctly, generate reasonable alternatives, and select the "best" alternatives to solve problem |
|
interpersonal skills |
the ability to deal effectively with other people |
|
technical skills |
specific skills needed to accomplish a specialized activity |
|
communication skills |
the ability to speak, listen, and write effectively |
|
leadership |
the ability to influence others |
|
autocratic leadership |
task-oriented leadership style in which workers are told what to do and how to accomplish it without having a say in the decision-making process |
|
participative leadership |
leadership style in which all members of a team are involved in identifying essential goals and developing strategies to reach those goals |
|
entrepreneurial leadership |
personality-based leadership style in which the manager seeks to inspire workers with a vision of what can be accomplished to benefit all stakeholders |
|
decision making |
the act of choosing one alternative from a set of alternatives |
|
problem |
the discrepancy between an actual condition and a desired condition |
|
total quality management (TQM) |
the coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier partnerships, and facilitating an organization atmosphere of continuous quality improvement |
|
benchmarking |
a process used to evaluate the products, processes, or management practices of another organization that is superior in some way in order to improve quality |