Communication Skills In The Workplace

Employers nowadays are looking for qualify employees who have excellent skills that can improve a customer 's experience. Whether skills are used in business or customer service defining what skills to use can be helpful in a workplace. Skills that are used in a workplace can be developed by work experience or they can be inherited. Using the proper skills in a workplace can increase the positive feedback customers have. When customers encounter exceptional service it is granted they will be back. Here are five important skills that can benefit any member in a workplace.
We have all encounter customers that have been upset about a product or services they received. The customer usually tends to have a confrontational attitude that can be quite …show more content…
Whether communication is through writing, visual, non-verbally or vocal. Without communication, we would not be able to express ourselves to others or even communicate. The goal of communication is to transmit a message across to the audience. When speaking, the message should be clear so it doesn 't leave a customer or employee in doubt. For, example the manager may ask for a copy of an expense report due to the employee not listening they hear coffee and bring the incorrect item. In particular, cases like such it is best to ask questions like, "I 'm sorry can you repeat that again" it will help you understand what they really need. Although, scenarios vary depending on how horrible the miscommunication was it can create conflict and perhaps enable the customer to come back. Communication is successful when both receiver and sender have understood the message. The reason why this is important is because it can help a business or customer services understand their clients. They can have a better concept on how a product should be delivered, how customers like an item, how to make it more effectively, how to provide exceptional service, and how to communicate to an …show more content…
Being responsible and getting to work on time, coming every day, and ready to work is a skill that all employers desire. When demonstrating this skill employers know that they can count on you for anything. They know you can get the job done and want let them down. This can be successful towards the employee because it can increase their chances in moving up the ladder. The reason why I selected responsibility is because not everyone is responsible towards their own actions. Instead of taking action people that are not responsible tend to point fingers to others blaming them for their own