Essay on Unit 1
There is many reason people communicate, e.g.: - to express needs - to share ideas and information - to reassure, give encouragement - to express feelings, emotions - to build relationships - to socialize - to ask questions - to share experiences and knowledge.
Communication is an essential tool I can use to meet the needs of patients. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis.
At work place we use different ways to communicate: - verbal communication: face-to-face or telephone, e.g. handover, passing information’s to other …show more content…
- make sure the place is not too noisy,
- temperature should be comfortable,
- good lighting,
- be able to see each other face when communicating,
2. Physical illness, disability, learning difficulties or language barriers.
A. hearing impairment.
- British Sign Language ( BSL) helping people who are deaf. Interpreter may be needed, so it is important to check if is available.
- use commonly understood symbols (e.g safety sighs); these are especially for those who do not speak English or who have difficulties with reading and writing,
- use language boards where a person points to communicate,
- if someone uses a hearing aids, check if they are fitted correctly and batteries are working, use technology support such as computer programs to provide voice simulators and other electronic communication aids,
- try to reduce any background noise,
- ensure that we are sitting in good light, speak clearly and slowly,
- write things down if someone prefers this.
B. physical disability
- for people suffering from stroke or other brain injury use simple short sentences, speak slowly, wait while the person processes what was said and wait for replay,
- use gesture, body language,
- use drawing, writing or flashcard,
- use simple, closed questions and avoid long complicated sentences.
C. visual impairment
- use words and touch when appropriate,
- use large