Unit 1 Level 5 Essay
Unit 1 CU2941.
1:1 Review the range of group individuals whose communication needs must be addressed in own job role. In my job role I communicate with many varied groups. On a daily basis communicate with clients and their families in order to deal with any queries or concerns regarding the support we provide. I have frequent communication with external agencies Social Services, CPN other support agencies to discuss concerns regarding the clients’ health and wellbeing. On occasion I am also required to contact GP’s if a client becomes unwell I may also have to talk with other specialists, alcohol and drug services in order to make referrals on behalf …show more content…
2.1 – 2.2 Monitor the effectiveness of communication systems and practices. Within my work role I have supported another collegue putting together a Service User Questionnaire, this is sent out to the client to complete and give feedback as to how they find the service Aspects provides and any improvements they feel could be made. This can be provided in a variety of forms for example, DVD, large print, Braille and or the preferred language of the client. (See copy of Service User Questionnaire.) In addition to the Service User Questionnaire an additional staff questionnaire is put together to allow staff to share their