Case Study: Trader Joe's Keeps Things Fresh

Improved Essays
Case Study: Trader Joe’s Keeps Things Fresh
Carolann Stanek
University of Mary Case Study: Trader Joe’s Keeps Things Fresh
1. How does Trader Joe’s design jobs for increased job satisfaction and higher performance?
Increasing job satisfaction improves performance at Trader Joe’s. The company facilitates staff satisfaction by offering competitive wages, promoting within, and ensuring they higher soft-skilled employees, resulting in a customer-centered culture (Uhl-Bien, Osborn, &Schermerhorn, 2014). Trader Joe’s cross trains its employees allowing for increased efficiency and utilization and aims for low turnover rates controlling recruitment and orienting costs resulting in overall higher performance (Lariviere, 2010). Focusing on positive job satisfaction and high-performance has contributed to Trader Joe’s successful model and serves as a positive example to other businesses.
2. In what way does Trader Joe’s demonstrate importance of each responsibility in the management process: planning, organizing, leading, and controlling?
A fundamental philosophy of ‘do it right and with purpose’ is
…show more content…
A review in Graziadio Business Review remarked that organizations should consider adopting Trader Joe’s model if they desire to have competitive business strategy and value of customers, however, it cautions that it is easier to imitate what is done over creating the established reputation (Mallinger & Rossy, 2007). An article in Forbes praised Trader Joe’s culturally rooted strategy as a target for other companies to strive for (LLopis, 2011). A report by Ton (2012), commended Trader Joe’s for investing in their employees, offering quality products, and maintaining low prices, an admirable goal for food retailers. Overall, the literature supports other businesses working to adapt and adopt Trader Joe’s practices to become their own business

Related Documents

  • Improved Essays

    The privately held Florida owned company Publix, being the quickest-growing grocery chain in America has both tangible and non-tangible qualities that make it unique and stand out from others. Publix has fostered a culture and strategy from the corporate to functional level of people first, whether that is employee or customer; being an employee- owned business and not a corporate bully that exploits worker’s it has become more profitable than any of its competitors. Publix uniqueness starts with core ideology; its mission is to be the premier quality food retailer in the world. With commitment to: • Passionately focus on customer value • Intolerant of waste, • Dedicated to the dignity, value and employment security of our associates • Devoted…

    • 709 Words
    • 3 Pages
    Improved Essays
  • Decent Essays

    I think Publix is a great example of a grocery industry that understands the importance of delivering quality customer service. Publix is still the largest and most profitable grocery companies because they put customer service first and value their employees and customers. It is does not matter what Publix you walk in to, the associates are friendly, knowledgeable, and helpful. When you ask a Publix associate where an item is located, they do not just tell you what aisle the item is located on, they take you directly to it providing a more personalized touch. Publix has a Strategy Support Department that coordinates and helps the CEO create and implement strong marketing strategies in their business plans.…

    • 135 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Whole Foods Market understands its position in the market and capitalizes on the increasing demand for non-GMO, sustainably-sourced, natural and organic foods and household items. However, WFM also understands the opportunity to expand their generic brand to capture more of the market: “Whole Foods may be the Cadillac of the supermarket industry, but not every customer wants a Cadillac -- and more importantly, not every customer can afford one” (Motley Fool). Whole Foods Market has its own line of products called 365 Everyday Value and Whole Foods Market brand, Engine 2 Plant-Strong products, and Whole Trade Guarantee products. WFM is repositioning their existing businesses in order to give them an opportunity to take back market share from…

    • 296 Words
    • 2 Pages
    Improved Essays
  • Decent Essays

    Grocery shopping is more diversified and evolved ever before. Individuals have access to a numerous amount of products that weren’t necessarily easy to obtain before. Trader Joe’s has done the impossible and have made it easy for consumers to obtain these products that used to be unreachable since there were limited places to buy them. However, they are not the only ones that have become household names while also innovating beyond regional and national traditional chains.…

    • 76 Words
    • 1 Pages
    Decent Essays
  • Improved Essays

    Trader Joe's Evolution

    • 893 Words
    • 4 Pages

    Unlike other markets, the fonts of Trader Joe’s on the price tags are like hand-written style. It makes customers feel this place is where they come since a child, not just a random market that they only going once. On the other hand, Whole Foods Market was opened by four local businessmen who want to the foods industry became a supermarket. Two of the businessmen, John Mackey and Renee Lawson, were original founders who borrowed $45,000 from family and friends to open the food store, SaferWay, in 1978 (“Whole Foods Market History” par. 3). After two years, this small store became Whole Foods Markets where people are familiar with.…

    • 893 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    As a group we believed Trader Joe’s biggest threats to be intense competition, substitute products, and Private information leaked to the public. Although there could be smaller threats present we believed these were the most prominent and posed the largest threat. Because of the recent popularity in Trader Joe’s, many other food retailers have taken notice. Because of this rise in interest these other retailers are looking to mimic Trader Joe’s strategy by implementing smaller retailer stores that can compete with specialty food stores like Trader Joe’s. For instance Wal-Mart has introduced their many stores in hopes of stealing some competition from smaller retailers that would otherwise get the smaller groups of customers.…

    • 1664 Words
    • 7 Pages
    Improved Essays
  • Great Essays

    ♣ Managed team members on group assignments, organized meetings, and recorded group log. ♣ Presented poster project to a panel of eight professors in the psychology department. LEADERSHIP ROLE: PepsiCo, Management Development Program, Richmond, VA, September 2012 ♣ Trained to develop and deliver effective training practices for new employees. ♣ Taught fundamentals of PepsiCo selling practices to new employees and practiced leadership role within the field. ♣ Prepared and delivered case studies/presentations to a large…

    • 843 Words
    • 4 Pages
    Great Essays
  • Improved Essays

    McGregor’s Theory Y supports the integrity of the desire of an individual to work as a basic activity of life (Kreitner and Kinicki, 2013). The potential work environment someone finds themselves in can be either extremely rewarding or significantly painful or possibly somewhere in between. The effectiveness of any organization can be correlated to the quality of the employed personnel (Little and Miller, 2007). Person-organization fit theory supports the basic concept that like minded individuals and like minded organizations seem to be drawn toward each other (Little and Miller, 2007). Therefore consideration for working at Whole Foods will be driven by factors that will strike the potential employee’s fancy.…

    • 467 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Throughout history different theories and concepts of management and leadership were created to define and understand effectiveness. Anita Satterlee's Organizational Management and Leadership: A Christian Perspective (2013) introduces these theories and concepts in the first two chapters of her book. Although there are numerous concepts we view as important, the three most important are trust, the study of behavioral management, and quantitative management. The first concept trust, is the beginning step for effective management and leadership.…

    • 457 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    One year ago, I worked at Jamba Juice at Kent Station for the summer. Along the way, I encountered many issue regarding ethical dilemmas, reasons and rationalizations, and demotivation from upper management. Though it was an anxiety-ridden time for me, had I not come across these issues, I would not have the opportunity to learn from them. Having now just taken the Managing Organization course, I am able to distinguish and synthesize certain management issues with concepts learned from the class. Now that I know of numerous management concepts, I can apply it to my experience and discuss how it can be useful to the company and I to improve upon certain issues.…

    • 1770 Words
    • 8 Pages
    Improved Essays
  • Improved Essays

    Whole Foods Case Study

    • 2214 Words
    • 9 Pages

    Customer service is a huge part of any business, people do not want to go to a store with poor customer service where they feel like there is no one to help them find something or that they feel they are being ignored. The next value of team member happiness makes a huge impact to Whole Foods. Working for a corporation that makes you want to go to work and enjoy being there is hard to find and if you can make your employees feel appreciated and that they are needed to make the store function properly it changes the atmosphere of the store for the better. Customers want to walk into a store and be greeted by lots of smiling and happy people to make them feel welcome in the big 40,000 square foot building. Having the employees want to work hard to make the company better and to move up and make a career is something that is not seen in most grocery stores as working retail is not always desirable.…

    • 2214 Words
    • 9 Pages
    Improved Essays
  • Improved Essays

    Farm Boy Case Analysis

    • 294 Words
    • 2 Pages

    Current analysis of Farm Boy reveals the considerations facing the company in providing direction to future marketing decisions. In their microenvironment, Farm Boy faces a high-level of reliance on their produce suppliers. Anticipation of environmental disasters like floods or droughts may impact FB’s margins or force higher prices; however, FB’s efforts to consistently maintain strong relations with their local suppliers may mitigate the effects of this. Furthermore, a positive public perception of FB is critical to uphold, and validates continuous efforts to create an unmatched customer experience with their brand. In addition, factors facing FB in their macroenvironment include a shift in the size of Canadian households, more working mothers, and urban migration indicating the need for larger food retailers in urban areas.…

    • 294 Words
    • 2 Pages
    Improved Essays
  • Improved Essays

    Introduction Employee engagement is a workplace tactic that brings about the ideal conditions for all associates of an organization to: excel each day, commit to their companies’ goals, and be driven to contribute to the organization’s success. Employee engagement can be measured and can vary from poor to great. Nurturing employee engagement in the workplace can also deepen communication between members of an organization and increase the overall productivity. The purpose of this study is to establish whether there is a relationship between employee engagement and employee satisfaction. Problem Statement Employee satisfaction and employee engagement are similar ideas that are significant to organizations who want to preserve their employees’…

    • 1767 Words
    • 8 Pages
    Improved Essays
  • Improved Essays

    People also get employed through different avenues. There are people who find the job searching experience to be frustrating while others find it interesting. This depends on avenues that people use. It is easier for people to get employment in organizations where they have favorable contacts with current employees. From the case studies, it is evident that nepotism makes it easier for some people to attain employment.…

    • 835 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Positive Work Environment

    • 761 Words
    • 4 Pages

    All human beings hugely rely on their environment and workplace surroundings. Since most people spend an extensive amount of their time at work, one of the most crucial factors that an employer should be concerned with is positive atmosphere within an organisation. Physical environment gives an effect on productivity, performance and even interaction between colleagues. A workplace setting is the most critical aspect in keeping an employee satisfied in today’s business world. Looking at the fact that the interior atmosphere changes constantly and workers have limitless job opportunities, it becomes nothing but logical that businesses are in a bigger need of their employees rather than the opposite, employees needing the business.…

    • 761 Words
    • 4 Pages
    Improved Essays