Nt1330 Unit 2 Essay

Improved Essays
Task2

2.1 There are different types of ways or methods which they guys have established for monitoring and reviewing the quality of customers transactions, products and services against the required customer service standards. Those are as follows:
• Feedback by the customers.
• Feedback by supplier and stakeholders
• Survey in different age groups
• Comparing numbers of sales annually by competitors
• Checking of products time to time

2.2
The warehouse extra always tries to do best to satisfy their customers. They use best system to make profit. They hire the staff after proper interview and looking after proper skills. They also provide skills to their employees if needed. People can also do online shopping from the company’s website. This reduces their problem of going to store. They also have customer service offices at the entry of organisation which helps customers if they are uncomfortable with the product or if they are in any problem. They also choose low price strategy against their competitors.

2.3

Actually the warehouse extra takes the customer satisfaction very seriously. Their main aim is not the get more profit but to make more and more customers. They guys only do this by giving best customer service. They are having great
…show more content…
They provide best deals to the customers. They try to work with the customer’s thinking. They also send the different deals to the customers by email and by putting it on the website. They determine the requirement of new or additional products and services by getting the feedback from the customers. After getting the feedback, they try to solve the problems as soon as possible if required. Moreover, they advertise their products by electronic media i.e. TV, radio and some other social networking sites to make their customers aware about their coupons and also advertise on sign boards with attracts the public attention towards

Related Documents

  • Superior Essays

    Skillpower Case Study

    • 1605 Words
    • 7 Pages

    SkillPower is frequently checking competitors’ websites for their offerings and staff biographies. Jim has also phoned competitors pretending to be a prospective client and uplifted their advertising materials and brochures, with a view to exploiting gaps in their products and services where appropriate. He mentioned that it is however important to recognise and respect others’ intellectual property and that it’s better to innovate than imitate. Overall, Jim concedes that competition is good for the…

    • 1605 Words
    • 7 Pages
    Superior Essays
  • Superior Essays

    This is normally done through interviews and if the interviewer believes an individual would be useful they are recruited and the worker is discussed of their payment/wage rates, the benefits they will receive from their company as well as their holidays booking and training the workers further. Finance Department Finance department deals with the finance in the business as well as money flowing in and out of the organization. They prepare balance sheet, profit and loss account as well as trading account annually which states the financial transactions and financial position of the business. This helps the business make decisions for the future to manage their cash properly. They also pay the wages of employees correctly as well as how much they should be getting paid and when they are supposed to get…

    • 1875 Words
    • 8 Pages
    Superior Essays
  • Decent Essays

    It also helps the business to add value to the customers and make them satisfied by asking them some questions while using the application and responds to them through Twitter. One way to effectively use the social media apps like Twitter, Instagram, etc. -which are rich source of information and opinions- and set a hashtag for their products. Then use some special software like Hadoop to analyze the tweets or comments, and get a full report on how good is their customer service and learn more about the customer preferences which will help the company improve their services…

    • 752 Words
    • 4 Pages
    Decent Essays
  • Improved Essays

    Whenever, the behavior of the staff is inappropriate, the shop owner may suggest for improvement. At the same time, the retailers must rewards the sales staff for their good behavior. 2. Special service policies : It is a commonplace that most retailers sell not merely merchandise, but merchandise plus service. Hence from a promotional standpoint, in connection with establishing consumer patronage and goodwill, retail shops are faced with problems of service policy.…

    • 782 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    2. Resume Creation A resume is a marketing tool whose mandate is to sell the job applicant’s strengths, knowledge, skills, and experience to the company that is recruiting. Due to the very many job applications companies get every day and also the limited vacancies available, knowing how best to structure a resume and attract the eyes of the employer remains a priority. IRIS is dedicated to helping the refugees understand the right ways for creating their resumes and selling their capabilities. IRIS understands that an employer can learn a lot about a job seeker through a resume.…

    • 1057 Words
    • 5 Pages
    Improved Essays
  • Improved Essays

    Q1.5 If an organisation wants to expand as every organisation wants they have to have a big base of loyal customers who shops at respective company stores. For a customer base you have to provide an exceptional customer service so that customer come back to shop again. Company have to maintain standards for customer service. They take feedback from customers and check whether they are served well what else they expect from a company next time. Q1.6 Company review their customer service standards time and again.…

    • 882 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    Analysis Of Buyagift PLC

    • 718 Words
    • 3 Pages

    The website also has an online shopping feature that allows customers to purchase goods online, this web-based source of information is important for Buyagift so that they can reach new customers The Buyagift’s customer service department looks at complaints and can offer help to customers. This is usually a type of verbal information as the customer is either speaking to customer services over the phone but it can also be written information as a customer may write a letter or email. This source of information allows Buyagift to improve its customer service as they can learn from mistakes and complaints which help them develop as a business. Having a good customer services department like Buyagift also gives the business a better reputation which is vital in a competitive market. Business information is vital for Buyagift as it is used in all levels and aspects of the business and it is needed to understand how a business is progressing.…

    • 718 Words
    • 3 Pages
    Improved Essays
  • Superior Essays

    Loyal customers are also less likely to be ‘deal prone’, a new customer can tend to barter for deals and additional savings from business’ whereas a customer who has a rapport with the staff and services offered is more than likely going to be less inclined to try and get additional savings as they are familiar with what the business has to offer. Customer retention can have a direct impact on profitability which makes the act of keeping a customer interested in a business by exceeding or meeting their expectations a highly valued factor. 1.3 Explain how customers’ expectations may change over time A customer will always want a friendly, efficient and reliable service, but over time their expectations can be…

    • 1142 Words
    • 5 Pages
    Superior Essays
  • Improved Essays

    Customers are capable of accessing information about products and services easily online without having to consult an employee. This lack of communication makes it harder for companies to build a genuine relationship with consumers because they are capable of finding whatever they need online at their own discretion, and they also have the ability to find the best deal regardless of the brand online. This makes employees less loyal to brands than they would have been in the past because they are able to shop by looking for the best deal, not just purchasing from the store they most frequent because that’s the only option available to them. To combat this challenge in CRM, companies have to become more involved in the shopping experience online by offering customizable deals and suggestions when consumers are searching the…

    • 866 Words
    • 4 Pages
    Improved Essays
  • Improved Essays

    This cuts out the poor service and attitudes we all get from the workers. Best Buy shouldn 't be worried about its competition instead they should be worrying how to improve there store and new ideas, maybe talk to the customers about deals so they do not have to price match with Amazon. Maybe find a different supplier to be able to lower there prices. Some ways to keep peoples attention while they are browsing is to relate to them on a personal level, but not to personal some may not like that. Customers like things to resemble them in some way or another.…

    • 767 Words
    • 4 Pages
    Improved Essays