Task2
2.1 There are different types of ways or methods which they guys have established for monitoring and reviewing the quality of customers transactions, products and services against the required customer service standards. Those are as follows:
• Feedback by the customers.
• Feedback by supplier and stakeholders
• Survey in different age groups
• Comparing numbers of sales annually by competitors
• Checking of products time to time
2.2
The warehouse extra always tries to do best to satisfy their customers. They use best system to make profit. They hire the staff after proper interview and looking after proper skills. They also provide skills to their employees if needed. People can also do online shopping from the company’s website. This reduces their problem of going to store. They also have customer service offices at the entry of organisation which helps customers if they are uncomfortable with the product or if they are in any problem. They also choose low price strategy against their competitors.
2.3
Actually the warehouse extra takes the customer satisfaction very seriously. Their main aim is not the get more profit but to make more and more customers. They guys only do this by giving best customer service. They are having great staff with good communication skills. They hire employees from different communities so that no one faces any problem regarding the communication. They also provide customer service offices near to the entry of the warehouse who are there to help the people who need it. They also replace the product if the customer is not satisfied with any kind of product. They talk in very polite manner even if the customers get angry on them. 2.4 As all know that the main aim of this organisation is to make customer satisfy. So they do not worry about the profit because if they will get more customers then definitely they will earn more. So that’s why they always handle complaints perfectly and in polite manner. They also give the replacement guarantee even if the customer is not satisfied with the product. They do not want to break their relation with any customer that’s why they handle the complaints very seriously. 2.5 Feedback plays an important role in any business. In other words, we can say that it’s very important to gain more or to expand the business. The warehouse extra also knows the importance of feedbacks. So that’s why they guys also get feedback from customers. They always try to distribute feedback forms in customer when they come to buy something. Sometimes they also put the forms online so that people can easily fill it. Moreover their feedback forms are also available at the …show more content…
They provide best deals to the customers. They try to work with the customer’s thinking. They also send the different deals to the customers by email and by putting it on the website. They determine the requirement of new or additional products and services by getting the feedback from the customers. After getting the feedback, they try to solve the problems as soon as possible if required. Moreover, they advertise their products by electronic media i.e. TV, radio and some other social networking sites to make their customers aware about their coupons and also advertise on sign boards with attracts the public attention towards
2.1 There are different types of ways or methods which they guys have established for monitoring and reviewing the quality of customers transactions, products and services against the required customer service standards. Those are as follows:
• Feedback by the customers.
• Feedback by supplier and stakeholders
• Survey in different age groups
• Comparing numbers of sales annually by competitors
• Checking of products time to time
2.2
The warehouse extra always tries to do best to satisfy their customers. They use best system to make profit. They hire the staff after proper interview and looking after proper skills. They also provide skills to their employees if needed. People can also do online shopping from the company’s website. This reduces their problem of going to store. They also have customer service offices at the entry of organisation which helps customers if they are uncomfortable with the product or if they are in any problem. They also choose low price strategy against their competitors.
2.3
Actually the warehouse extra takes the customer satisfaction very seriously. Their main aim is not the get more profit but to make more and more customers. They guys only do this by giving best customer service. They are having great staff with good communication skills. They hire employees from different communities so that no one faces any problem regarding the communication. They also provide customer service offices near to the entry of the warehouse who are there to help the people who need it. They also replace the product if the customer is not satisfied with any kind of product. They talk in very polite manner even if the customers get angry on them. 2.4 As all know that the main aim of this organisation is to make customer satisfy. So they do not worry about the profit because if they will get more customers then definitely they will earn more. So that’s why they always handle complaints perfectly and in polite manner. They also give the replacement guarantee even if the customer is not satisfied with the product. They do not want to break their relation with any customer that’s why they handle the complaints very seriously. 2.5 Feedback plays an important role in any business. In other words, we can say that it’s very important to gain more or to expand the business. The warehouse extra also knows the importance of feedbacks. So that’s why they guys also get feedback from customers. They always try to distribute feedback forms in customer when they come to buy something. Sometimes they also put the forms online so that people can easily fill it. Moreover their feedback forms are also available at the …show more content…
They provide best deals to the customers. They try to work with the customer’s thinking. They also send the different deals to the customers by email and by putting it on the website. They determine the requirement of new or additional products and services by getting the feedback from the customers. After getting the feedback, they try to solve the problems as soon as possible if required. Moreover, they advertise their products by electronic media i.e. TV, radio and some other social networking sites to make their customers aware about their coupons and also advertise on sign boards with attracts the public attention towards