The Transformation Of Working At Montefiore Hospital
In the past a transaction can only be voided at the time of a payment. I enjoy my job and I think that it is very easy especially since I have been doing it for so many years, sometimes it is difficult for me to comprehend when my trainee is not getting the fill of it.
About a year ago Montefiore underwent an EPIC transformation where instead of using many different systems for inputting patient demographic information, verifying patient insurance as well as collecting payment, we now use one system and that is EPIC. The transformation was done gradually by different departments. The first department to go live was a department of ob/gyn. Since I processed their payment I was able to see the end of the day report which was similar to the one that we used before. Of course, there was some glitches in the system, one ob/gyn department payments from EPIC didn’t transfer to the USBANK system. In a perfect world, payments would be processed via USBANK and a report could be generated to let me know how many payments were processed and what was the grand total. Those departments who didn’t have the USBANK option had to provide us with a patient receipt from EPIC. Therefore it was very …show more content…
There are two older women that stand out in my mind. Terry was in her late 60s, and Regina was 55 years old. Terry was such a trooper and so bright. She had a walker and she drove to work every day and was never late. She always looked presentable and never had a bad hair day. I helped her to get familiar with the new system and how to prove out by the end of the day. She was a very fast learner and took notes. In return, she taught me that age is just a number and that we can do anything if only we put our mind to it. Regina was very different from Terry; she was not a fast learner at all. In the beginning, she was resentful since the hospital took over and she had to be demoted. On top of everything, she had to learn her whole job over again, despite Regina having worked at Westchester Square for the last 20 years. When I was training her, she would tell me that she does not understand, which used to make me frustrated. How can you not understand how to count money and enter the figures in the system? I would ask my self. Then I put myself in her situation and that made me realize that she is just scared of the unknown. I changed my approach and was more understanding as well as, patient with her and that was when Regina was more at ease. She confided in me that she was just scared of being left alone and not knowing what to do. I was able to