In Tom’s case to initiate building rapport a quiet room should be found in the health care settings. This will allow Tom and the nurse to respect each other’s personal space. Hence, Tom can be more relaxed and feel safer, which will also be beneficial regarding his anxiety (Happell, Cowin, Roper, Lakeman, & Cox, 2013, p. 300). Furthermore, communication techniques such as active listening can also be used by paying attention, responding and giving appropriate feedback, which will allow Tom to express his feelings and the nurse to interpret his non-verbal clues (Parbury, 2013, p. 209). To avoid missing important information and making assumptions, in case of an ambiguous statement, the nurse can ask Tom
In Tom’s case to initiate building rapport a quiet room should be found in the health care settings. This will allow Tom and the nurse to respect each other’s personal space. Hence, Tom can be more relaxed and feel safer, which will also be beneficial regarding his anxiety (Happell, Cowin, Roper, Lakeman, & Cox, 2013, p. 300). Furthermore, communication techniques such as active listening can also be used by paying attention, responding and giving appropriate feedback, which will allow Tom to express his feelings and the nurse to interpret his non-verbal clues (Parbury, 2013, p. 209). To avoid missing important information and making assumptions, in case of an ambiguous statement, the nurse can ask Tom