Total Quality Management Case Study

There are a few things Melvin’s fellow committee members could do in order to motivate him. First off, they could simply attempt to implement the total quality management system (TQM). Secondly, they could push to have him removed from his position as a chairperson. Thirdly, they could simply ask him to resign, or find a way to have terminated, or fourth, and lastly, they could attempt to modify his behavior directly in order to get him to attend meetings. The TQM, seems like it would be the most likely approach to succeed. Because, the biggest thing I have learned is that the customers will always pay out paycheck; if the customers are not happy then they will not give money to help the business succeed. There are four steps the committee …show more content…
That means they would need to convince Melvin he needed to be at the meetings in the first place. There are essential votes that must be cast, and the company does not have time to wait around for him to make a final vote, each day waiting could be a loss for the company. The second is being customer centered. This may not directly relate to customers, however the action of the committee members will eventually reach the consumers. If votes, and “changes” are not made fast enough, then as we have all learned, consumers will begin to follow the more advanced company, leaving the unorganized in the dark ages. Third, make continues improvement a way of life. I believe three committee members already reached Melvin by doing this. After they confronted him, he did make it to a meeting, however, they failed to follow through with the “continually improving” aspect of the TQM. Melvin has to understand, Rome was not build in one day, each step forward to help the company is continued improvement, even if it is just one extra meeting a week he makes it to, it will eventually improve. Lastly, the committee needs to teach Melvin to delegate his people by building teamwork, and empowerment, which is number four, the last segment of the plan. Melvin has to learn to …show more content…
In this case, Melvin should be removed from the board committee and placed in a less demanding role, one that will not require essential votes in order to move the company forward. This is not always the nicest, nor easiest way to motivate a person, but in reality sometimes employees need to take a step back in order to move forward again, this is comparable to a writer with writers block will just sit in a slow country side in order to gain momentum to create a new book. If he can’t handle it, he needs to step back, reassess, and reengage once he is ready for more